Ivan Escobedo

Experienced the conversion from BBVA to PNC. It was not an easy transition, we had to learn new software’s, procedures and a whole more in a short period. My duties are to provide excellent customer service, solutions, and a great experience. I’m currently in a manager program which I’m in charge on running morning huddles, quick starts, and other manager duties. I’m also often sent to different branches to take charge when managers are out.

• Developed and maintained relationships with customers to ensure customer satisfaction.
• Analyzed financial data and provided advice on appropriate banking services for clients.

Assist as a full Financial Solutions Consultant to guide customers with their finances and find the right solutions for their needs. Areas of aid include, consolidating debt, going over their debts and assets as well as any business questions they have regarding personal or commercial financials.

• Developed and implemented customized strategies to meet client needs.
• Collaborated with clients to develop action plans to address specific challenges and objectives.

Presented the best available products for both personal and commercial clients. Establish rapport, provide excellent customer service and maintained a relationship with customers by ensuring to follow up. Job duties: opening accounts, CDs, Loans, Credit Cards, safe boxes and referring them to the correct department (mortgage, merchant, insurance and investments).

• Developed and maintained relationships with existing clients to ensure customer satisfaction.
• Analyzed customer feedback to improve products and services.
• Generated new sales leads through cold calling and networking activities.

Soccer coach committed to teaching the skill sets needed for the sport to a league of young athletes. Introduces responsibility to carry both in and out of practice. Prepares them for the future, helps with their development skills and provides a positive atmosphere whether they win or lose. Maintains a healthy and safe environment, and ensures there is fair play. Manages leagues schedules and conducts weekly team meeting with both athletes and coaches.

• Mentored athletes on sportsmanship and teamwork skills in order to build a positive team dynamic.
• Organized and led drills to improve player technique and tactical awareness.
• Developed team strategies, tactics, formations, and set plays for competitive matches.

Operator in the flow back crew in charge of inspection of various types of high pressures, measuring amounts of oil, gas, water, and working with the manifold.

• Developed and implemented process improvements to increase production efficiency.
• Monitored machine operations and ensured adherence to safety regulations.
• Performed daily maintenance checks and troubleshooting of equipment malfunctions.

Provide customers information with the best lending options available for them. Make Process loan applications, credit reports and other financial information. Make sure all is balanced at the end of the day.

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Answered customer inquiries and provided accurate information regarding products and services.

Assist clients with the services to make payments over the phone and maintenance accounts need and fees as well as other related needs with Bank of America

• Managed customer accounts by obtaining payment information and updating records.
• Verified customer account balances and processed payments accordingly.
• Maintained accurate records of all collection activities in the system database.