Carlos Cardoso

• Opening new accounts and identifying new sales opportunities when assisting new and existing customers.
• Evaluating the clients financial needs and recommend products to meet their needs
• Taking new loan application and before they have been approved by lender, preparing the loan documents and meet with clients.
• Ensured compliance with operational, risk, security and audit procedures and policies .
• Front-line contact for customer, assisted with question before directing to the appropriate department.
• Resolved difficult customer situations effectively while delivering professional customer service the highest level of customer satisfaction.
• Reviewed and approved checks for cash and answered question concerning accounts, loans, statements, etc.
• Developed strong relationship with current and prospective clients ,as well as bussines partners
• Managing the day to day running of the branch
• Motivate and lead the bank staff

• As a Bank Teller II I Consistently greet customers, make them feel welcome and engage them to learn about their financial needs.

• I also processes all transactions including deposits, withdrawals, transfers, check cashing, etc. in an accurate, efficient, professional manner within established guidelines and authority.

• I Display a high level of professionalism, adhere to dress code policy, treat all people with dignity and respect, and perform in an ethical manner in all transactions and interactions

• I am always trying to meet customer needs through problem solving techniques as required

• As a department manager at Walmart I managed overstocking, restocking and inventory control procedures

during my shift.

• I also coordinated and managed my department and my associates staff performance to maximize customer

satisfaction operational efficiency and business profits.

•During my shift also help different departments for example helping customers finding what they looking for and making sure they have a good experience during their shooping , in addition I help the front end as a cashier when the store is busy.