Jasmine Mckinnie
Customer Service Representative
Jackson,TN
Summary
Experienced banking and finance professional with a proven track record of success. Dedicated to building lasting customer relationships, fostering trust, and minimizing account closure rates. Expert in identifying and addressing customer needs to provide personalized banking solutions. Well-suited for the role of Personal Banker within a dynamic team. Brings added value through extensive knowledge of financial products, services, and branch operations, specializing in retail banking, customer service, and account management. Primary objective is to assist clients in making responsible and financially beneficial decisions. Leverages deep understanding of branch operations and financial products to ensure optimal support for both the company and its customers.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Personal Banker II
CADENCE BANK
5 2024 - Current
- I, a customer service representative, helped assist customers with account balances, inquiries, and requests.
- And building relationships, developing, and maintaining relationships with customers, and other partners.
Sales Supervisor
Fort Sill National Bank - FSNB
05.2022 - 05.2024
- Sales coordinate outgoing business accounts (C.R.A.) and are responsible for arranging meet and greets, opening and maintaining customer accounts, processing withdrawals and deposits, and keeping banking logs on a daily basis.
- Responsible for training new employees and settling any disputes between customers and their accounts.
Team Leader
FSNB
04.2017 - 08.2020
- Team lead, sales, coordinate outgoing business accounts (C.R.A.), and responsible for arranging meet and greet, opening and maintaining customers' accounts, withdrawals, deposits, and banking logs on a daily basis.
- Responsible for training new employees and settling any disputes between customers and their accounts.
Supervisor
It's Fashion
12.2015 - 04.2017
- Open and close store, manage employees, solve customer service issues, manage store pricing, inventory, and stock.
Education
High school diploma -
Middleton High School
Middleton, TN 08.2003 - 05.2007
Skills
Retail Sales (5 years)
Team Management (10 years)
Cash Handling
Organizational Skills
Microsoft Office
Management (5 years)
Store Management Experience (2 years)
Supervising Experience (8 years)
Banking (6 years)
Financial services (6 years)
Debits & credits (8 years)
Cash management (10 years)
Communication skills
Cash handling
Customer service
Customer support
Sales
Relationship building and management
Customer Satisfaction
Cross-Selling and Upselling
Loans
Sales Growth
Relationship Building
Banking Policies and Procedures
Issues Resolution
Positive Attitude
Transaction Processing
Relationship Management
Account Maintenance
Attention to Detail
Fraud prevention
Sales strategy
Cross-Selling Products
Teller Support
Financial Services
Accounting and Finance
Branch management
Problem-Solving
Self Motivation
Decision-Making
Effective Communication
Problem-solving abilities
Multitasking
Time Management
Teamwork and Collaboration
Team Collaboration
Excellent Communication
Goal Setting
Written Communication
Adaptability and Flexibility
Team building
Active Listening
Continuous Improvement
Sales experience
Critical Thinking
Record-keeping
Customer Service (8 years)
Financial product knowledge (6 Years)
Additional Information
I’m skilled with Jack Henry making debt card and closing debt cards, Balancing the ATM when it’s needed
Timeline
Sales Supervisor
Fort Sill National Bank - FSNB
05.2022 - 05.2024
Team Leader
FSNB
04.2017 - 08.2020
Supervisor
It's Fashion
12.2015 - 04.2017
High school diploma -
Middleton High School
08.2003 - 05.2007
Personal Banker II
CADENCE BANK
5 2024 - Current