Joshua Mina
COM
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Host
Chuy's Tex-Mex Restaurant
09.2020 - Current
- Greet customers warmly upon arrival and provide friendly and warm presence throughout dining experience.
- Answer customer questions about hours, seating, and menu information.
- Support servers, food runners, and bussers with keeping dining area ready for every guest.
- Coordinate reservations and arrange special events.
- Manage staff rosters with weekly schedules.
- Monitor restaurant activity to determine seating and dining flow.
- Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
- Complete daily side work and opening and closing duties without fail.
- Take reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Train new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organize, stock and clean establishment's front lobby and restrooms during shifts to maintain welcoming appearance.
- Help fellow team members wherever necessary to maintain positive working relationships.
Sound Apprentice, Youth Leader
Global Advance Church
01.2014 - 01.2021
- Selected music to achieve a balance of musical styles on the program
- Prepared the stage and managed the sound system
- Recorded and broadcasted sermons
- Photographer at special events
- Maintained drums and percussion equipment in good working order.
- Prepared worksite by setting up required tools and supplies.
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
Babysitter
Babysitting Service
01.2017 - 01.2021
- Promoted language development skills through reading and storytelling
- Established and maintained a safe play environment for the children
- Communicated with parents about daily activities and behaviors
Education
No Degree -
Houston Community College
Katy, TX05.2025
High School Diploma -
Morton Ranch High School
Katy, TX05.2019
Skills
- Team Player
- Excellent Attention to Detail
- Microsoft Word
- Retail Transactions Processing
- Reservation Coordination
- Phone Inquiries
- Standard Operating Procedures Understanding
- Ordering Procedures
- Guest Seating
- Train Staff
- Administrative Support
- Positive Customer Engagement
Timeline
Host
Chuy's Tex-Mex Restaurant
09.2020 - Current
Babysitter
Babysitting Service
01.2017 - 01.2021
Sound Apprentice, Youth Leader
Global Advance Church
01.2014 - 01.2021
No Degree -
Houston Community College
High School Diploma -
Morton Ranch High School
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