Joshua Mondragon
Tampa
Summary
Revenue and account management professional with 9+ years of experience driving workforce solutions across commercial and government accounts and leading high-performing delivery teams. Oversee a $15M portfolio across 8 markets, maintaining 90% client retention and consistently exceeding 100-165% of quota. 6-time Winner's Circle performer recognized for surpassing annual revenue targets, account expansions, and building teams that rank among top national performers
Overview
13
13
years of professional experience
Work History
Recruitment Operations Manager
Amergis Healthcare
Tampa
2022.06 - Current
- 6x Winner’s Circle recipient, sustaining 100–165% of quota attainment
- Manage a $15M annual portfolio across 8 markets, maintaining 90% client retention through proactive relationship management and strategic account development
- Lead a team of 10 national delivery managers, driving quota attainment, fill rates, and revenue performance
- Partner with business development leadership on client pitches, leveraging delivery insights and performance data to drive account retention and expansion
- Facilitate Quarterly Business Reviews (QBRs) and Requests for Proposal (RFPs) using account trends and delivery data to align client needs with internal capabilities
- Managed escalation resolution for high-stakes client issues, addressing service delivery challenges to protect and expand key accounts"
- Co-led the Employee Engagement Committee, driving initiatives to enhance team culture and employee retention
Recruiting Manager
Amergis Healthcare
Tampa
2021.01 - 2022.06
- Drove $4.6M in annual revenue through new business acquisition and account development
- Led a 6-person national delivery team while maintaining individual production on high-priority accounts
- Onboarded and developed new delivery managers through a structured ramp process to accelerate time to productivity
- Cultivated partnerships with key clients nationwide, negotiating contracts and overseeing service delivery to drive retention, expansion, and new account acquisition
National Recruitment Manager
Amergis Healthcare
Tampa
2017.03 - 2021.01
- Generated $20K in weekly revenue, consistently earning Million Dollar Club and Winners Circle recognition
- Managed a book of 35–50 contracted healthcare professionals across nationwide facilities, maintaining strong fill rates and client satisfaction
- Mentored new hires, accelerating ramp performance through coaching on candidate management, retention and cross-functional collaboration
Personal & Business Banker
JPMorgan Chase
Tampa
2013.09 - 2017.02
- Managed a portfolio of personal and business clients, driving relationship growth through tailored banking, credit, and financial solutions
- Consistently exceeded sales and referral targets through proactive outreach and cross-sell of banking products and services
Education
Bachelor of Arts - Advertising & Public Relations
University of Tampa
Tampa, FL05.2016
Skills
- Account Management & Retention
- New Business Development
- Contract Negotiation
- Territory Management
- QBR & RFP Facilitation
- Team Leadership & Development
- Client Escalation Management
- Tools: RecruitCare, Bullhorn, ServiceNow, Microsoft Office Suite (including Power BI
Timeline
Recruitment Operations Manager
Amergis Healthcare
2022.06 - Current
Recruiting Manager
Amergis Healthcare
2021.01 - 2022.06
National Recruitment Manager
Amergis Healthcare
2017.03 - 2021.01
Personal & Business Banker
JPMorgan Chase
2013.09 - 2017.02
Bachelor of Arts - Advertising & Public Relations
University of Tampa