Joshua Moore
Summary
Compliance Manager focused on minimizing company liability by keeping all records, processes and training in full compliance with established standards and legal requirements. Quality-driven and hardworking with proven skills in spotting issues, developing resolutions and implementing corrective actions.
Overview
9
9
years of professional experience
Work History
Compliance Manager
Los Cazadores
02.2024 - Current
- Managed compliance efforts, reporting and audits.
- Write and Review SOPs for FFL training and procedures.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Prepared records and data for regular audits.
- Streamlined compliance processes by implementing efficient monitoring systems and tools.
- Monitored emerging trends in regulatory requirements, anticipating potential impacts on the organization''s operations.
- Provide Training and direction for FFL operations for all three current store locations in the company.
- Assist with setting up new FFLs for future store locations.
- Maintain Current FFLs ensuring all Licensing and SOT information is up to date.
- Assist Team Members with FFL operations.
Customer Service/Production Specialist
KNS Precision Inc.
07.2020 - Current
- Customer service production/Shipping as well as retail sales person and regulation compliance specialist
- Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.
- Helped maintain Acquisition and Disposition Books and audit ATF Form 4473s for accuracy.
Heavy Equipment Operator
Provision Services LLC.
01.2018 - Current
- Heavy Equipment Operator, including skid steers, excavators, tractors, backhoes
Gun Room Sales Coordinator
Los Cazadores
09.2023 - 02.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Ensured all employees were properly following all Department of ATFE rules and regulations regarding FFL procedures and conduct of business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained and reviewed all FFL operations , including Acquisition and Disposition records using FastBound FFL Software as well as 4473 Cloud
- Facilitated Dealer Transfers for customer Firearms.
- Assisted Customers with all aspects of the ATF Form 4 Submission and Approval process for NFA items.
Technician
Hill Country Wireless and Technology
01.2019 - 12.2019
- Wireless internet equipment installer and customer service representative.
- Optimized system performance thorough testing and analysis.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Ranch Hand
Headwaters Ranch
09.2015 - 07.2018
- In my time at headwaters ranch I did many things from general maintenance and operating heavy equipment to helping take care of their deer breeding operation.
- I also guided hunts, helped with the management of wildlife resources, filled and maintained feeders, and helped with the trapping of exotics and native wildlife
- Performed repairs and preventive maintenance on equipment and property.
- Conducted regular health checks on animals to preemptively address any signs of illness or distress.
Education
Associate of Science - Business Administration
Central Texas College
Killeen, TXEMT-B -
Southwest EMS Academy
Skills
- Computer/technical
- Strong communication written/verbal
- Sales-Customer service
- Training development
- Compliance Monitoring
- Training and education
- Internal Auditing
- Process Development
- Staff Training
- SOP Writing
References
- Tyrel McRory, 817-929-1371
- Alan Littman, 830-456-3481
- Stanley Rabke 817-395-3881
Biography
Born and raised in Texas, I enjoy the outdoors and serve my community as a volunteer firefighter and EMT-B. I love my family and my dogs and want to make the world a better place. I feel like resumes only give you a blurry one dimensional glimpse of a person, and that to really get a feel for someone's life experience and ability you have to sit down and talk with them.
Timeline
Compliance Manager
Los Cazadores
02.2024 - Current
Gun Room Sales Coordinator
Los Cazadores
09.2023 - 02.2024
Customer Service/Production Specialist
KNS Precision Inc.
07.2020 - Current
Technician
Hill Country Wireless and Technology
01.2019 - 12.2019
Heavy Equipment Operator
Provision Services LLC.
01.2018 - Current
Ranch Hand
Headwaters Ranch
09.2015 - 07.2018
EMT-B -
Southwest EMS Academy
Associate of Science - Business Administration
Central Texas College
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