Joshua Morrissette
Ashburn,VA
Summary
Seasoned IT and cybersecurity leader with over 20 years of experience in managing enterprise systems and training technical teams. Achieved a 99% graduation rate by delivering 1,600+ instructional hours, while overseeing $850K in technology assets. Known for building resilient teams, enhancing security posture, and driving measurable results in education and operations.
Overview
23
23
years of professional experience
Work History
Cyber Fundamentals Instructor
US Air Force / Air Education and Training Command (AETC)
Keesler Air Force Base
08.2023 - Current
- Delivered 143 student courses over 1622 instructional hours, achieving an exceptional 99% graduation rate through well-structured lessons aligned with detailed plans.
- Presented material with clarity, maintained discipline, and utilized training aids to enhance learning outcomes effectively.
- Adapted teaching methods to address diverse learning needs, ensuring comprehensive understanding, including individualized support for students requiring additional assistance.
- Proactively managed classroom resources and inventory, ensuring seamless operations, and addressed minor policy deviations promptly.
- Completed 100 hours of professional training, demonstrating a commitment to staying updated on best practices and enhancing instructional proficiency.
- Facilitated the acquisition of $72,515 worth of visual aids, training aids, and static displays, significantly improving instructional resource quality and learning outcomes.
- Rebuilt and reimaged 180 laptops, creating a reliable lab and testing platform that supported seamless learning and assessment experiences.
- Drove substantial improvements in course delivery and student success through effective resource management and technical enhancements.
- Ensured all tasks adhered to training policies and deadlines, swiftly addressing minor policy deviations to maintain operational excellence.
- Led the 81 MSG "Interior Paint 81 TRG Project" (MAHG241068), enhancing Dolan Hall’s functionality for over 600 students and 73 faculty members.
- Reorganized office and classroom spaces, creating three new classrooms/labs and increasing the total number of rooms by 5% to 52, reducing classroom transitions during instruction.
- Modernized the facility with $31,200 worth of new whiteboards, elevating instructional resources and efficiency.
- Managed equipment and supply accounts, computer security, building operations, and safety, ensuring compliance with environmental and hazardous materials regulations.
- Maintained 100% accountability for 1,818 iPads, ensuring proper management and readiness across Dolan Hall.
- Organized a Spring Clean event, removing 128 cubic yards of refuse, optimizing space utilization and enhancing the facility’s environment.
PC Technician II
Sumaria Systems
Keesler Hospital
05.2023 - 08.2023
- Monitored and responded to security issues by utilizing security testing tools (Splunk, Trellix) and techniques to diagnose and resolve hardware, software, and network vulnerabilities across an average of 200-500 machines; identified and mitigated security breaches and performance issues.
- Provided security-focused customer support by assisting with the secure setup and configuration of microcomputers and software packages, ensuring adherence to cybersecurity best practices for up to 50 new systems per month.
- Conducted cybersecurity training by delivering sessions focused on awareness and best practices for clients, enhancing user knowledge and system security for approximately 20-30 users per quarter.
- Developed and analyzed secure applications by analyzing requirements for microcomputer applications and designing, creating, and developing secure media and software solutions, managing an average of 15-25 projects annually with a focus on mitigating security risks.
- Provided program support by testing, debugging, and writing detailed documentation on security incidents and hardware/software configurations, managing documentation for 50-100 incidents and changes per month.
- Conducted maintenance and security repairs by performing hardware maintenance, including board replacement, cable switching, and installation/replacement of secure hardware and printers, managing an average of 30-40 units per month; refreshed and swapped out desktops, notebooks, and PCs while ensuring secure configurations.
- Assisted in managing security performance procedures by preparing, maintaining, and enforcing procedures for logging, reporting, and monitoring PC performance and security across 200-500 machines, ensuring accurate documentation of security incidents, hardware failures, repairs, and installations.
- Coordinated with vendor support services to manage and address security notifications during outages or degraded system performance, handling 5-10 vendor interactions per month to ensure swift resolution and minimal security risks.
- Supported secure project and installation by contributing to the development and implementation of secure computer projects and hardware installations, overseeing up to 10-15 projects annually with a focus on cybersecurity.
- Collaborated with team members and vendors on cybersecurity issues by assisting in troubleshooting and securing office infrastructure, including 10-15 printers, projectors, and displays per month.
IT/Infrastructure Technician
Howard Industries, Inc
Jackson County School District
07.2022 - 05.2023
- Provided one-on-one coaching and mentoring to students, assisting with coursework, career development, and job search strategies.
- Provided efficient network security support and performed troubleshooting, help desk functions, and correction of NT-related problems on servers and workstations.
- Collaborated with security teams to provide system support services, including service outage diagnosis, troubleshooting, and restoration of service, virus protection management, and network infrastructure management.
- Provided technical assistance on enterprise email systems and conducted tests on desktop systems to monitor security performance.
- Investigated and resolved technical problems in the cyber security realm, identifying and researching potential threats, vulnerabilities, and risks.
- Supported facility infrastructure and network hardware cabling, ensuring secure connectivity.
- Provided Tier II cyber security support to field locations, on-site support and troubleshooting of network equipment, and post-Help Desk cyber security support to field locations.
- Managed physical stock and inventory of cyber security-related hardware and software, created and supported secure user accounts and maintenance procedures, and installed, configured, and maintained servers, workstations, network switches, routers, and firewalls with a focus on cyber security best practices.
- Troubleshot and resolved hardware, software, and network security issues for end-users within a timely manner.
- Developed and implemented backup and disaster recovery plans to ensure business continuity in the event of a cyber-attack or other security breach.
- Managed and supported various security applications, including email encryption, anti-virus software and conducted regular system audits to ensure compliance with established cyber security policies and procedures.
- Provided technical support to end-users in person, via phone, and through remote desktop support to ensure secure access to company systems and data.
- Collaborated with other IT teams and vendors to identify and resolve complex cyber security issues and documented system configurations and procedures to ensure accurate and up-to-date information on cyber security protocols.
- Monitored system performance and capacity to ensure optimal cyber security performance and scalability.
Other Duties
01.2003 - 12.2021
- Trained and mentored new team members on the operation and maintenance of various construction equipment, including hand tools, power tools, tamps, quick cut saws, air hammers, and mowers, to ensure safe and effective use of equipment.
- Developed and conducted training programs on the proper installation and maintenance of water, sewer, and stormwater pipes and structures, providing team members with the knowledge and skills to ensure proper functionality and prevent issues.
- Provided instruction on the installation and maintenance of irrigation systems, including troubleshooting and repair of system components, to ensure optimal performance and efficiency.
- Mentored team members in landscape installation and maintenance, including planting, pruning, fertilizing, and maintaining various types of plants, to ensure proper care and enhance the aesthetic quality of outdoor spaces.
- Instructed team members on the proper preparation of surfaces for paving, including shoveling and spreading asphalt, to ensure smooth and even surfaces for vehicles and pedestrians.
- Utilized experience in construction and landscaping to inform and improve training and operational practices, ensuring that all team members were equipped with the knowledge and skills to perform their duties safely and effectively.
- Operated and performed preventative maintenance on various construction equipment, including hand tools, power tools, tamps, quick cut saws, air hammers, and mowers.
- Laid and repaired water, sewer, and stormwater pipes and structures to ensure proper functionality.
- Assisted in the installation and maintenance of irrigation systems, including troubleshooting and repair of system components.
- Performed landscape installation and maintenance, including planting, pruning, fertilizing, and maintaining various types of plants.
- Prepared surfaces for paving and shoveled and spread asphalt to ensure smooth and even surfaces for vehicles and pedestrians.
- Maintained a well-organized and efficient storage system, placing clearly identified stock in appropriate temporary or permanent storage locations and replenishing depleted stock as needed.
- Responsible for maintaining workplace environment to optimize sales and customer experience.
- Coordinated with other commissary staff to manage dynamic supply systems and ensure availability of in-demand items.
- Maintained accurate inventory records and collaborated with management to develop effective supply chain strategies.
- Utilized excellent communication and teamwork skills to support a positive and productive workplace environment.
- Demonstrated strong personnel management skills, including flexibility, effective communication, and the ability to work with various personalities in both normal and stressful environments.
- Oversaw and managed interdepartmental projects from start to finish, ensuring successful completion within approved timelines and budgets.
- Coordinated with cross-functional teams, including sales and customer service, to develop and implement programs that improved customer satisfaction and sales performance.
- Conducted regular team meetings, one-on-one meetings, and performance evaluations to ensure team members were meeting expectations and receiving appropriate support and feedback.
- Managed project budgets and resources, including personnel and equipment, to ensure successful project delivery while minimizing costs and maximizing efficiency.
- Responsible for recording specific amounts of inventory available for purchase while also keeping track of incoming merchandise.
- Accountable for the safe handling of $100K+ merchandise daily.
- Sorted the goods and merchandise and assigned relevant price tags while ensuring cleanliness and order in the storeroom and in the store.
- Synchronized work functions with co-workers.
- Led and trained 15+ individuals in support of global operations, while assigned to Army Reserve Center Huntington, California for a period of 24 months.
- Established individual performance standards to ensure job proficiency.
- Managed and maintained military equipment in excess of $275K with zero loss.
- Led, mentored, and trained a 4-person team conducting security and protection patrols in support of global operations while assigned to Camp Pendleton, CA for a period of 36 months.
- Directed employment of demolitions; maintained 100% accountability and serviceability of all assigned equipment in excess of $75K.
- Participated in over 300 security operations including combined Marine Corps and Navy strike teams; awarded a Letter of Commendation and Army Achievement Medal by senior leaders for superior performance.
- Managed $250K+ in military grade munitions and classified military documents; resulted in zero losses, and the continued integrity of all classified materials.
Education
Bachelors in Business Administration -
University of Maryland University College
EuropeSkills
- Project Management
- Strategic Planning
- Process Improvement
- CompTIA Security/CEH
- BIC Qualified Instructor/Trainer
- Time Management
- Detail Oriented
- Problem Solving/Resourceful
- Leadership/Team Development
- Organization/Communication
Awards
336 Civilian Instructor of the Quarter
Key Skills And Qualifications
- Project Management
- Strategic Planning
- Process Improvement
- CompTIA Security+/CEH
- BIC Qualified Instructor/Trainer
- Time Management
- Detail Oriented
- Problem Solving/Resourceful
- Leadership/Team Development
- Organization/Communication
Timeline
Cyber Fundamentals Instructor
US Air Force / Air Education and Training Command (AETC)
08.2023 - Current
PC Technician II
Sumaria Systems
05.2023 - 08.2023
IT/Infrastructure Technician
Howard Industries, Inc
07.2022 - 05.2023
Other Duties
01.2003 - 12.2021
Bachelors in Business Administration -
University of Maryland University College