Joshua Mullany

Middletown ,IN

Summary

Diligent Front Of House Manager, with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Overview

years of professional experience

Certification

Work History

Server / Certified Trainer

The Oceanaire Seafood Room

Indianapolis, IN

09.2025 - Current

Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
Collaborated with kitchen staff to ensure accuracy in orders and adherence to quality standards.
Trained new servers on menu items, service protocols, and restaurant policies to maintain team effectiveness.
Implemented upselling techniques that increased overall sales while enhancing dining experiences for guests.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Bartender Shift Manager

Hudson House

Dallas, TX

08.2021 - 07.2025

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.

Corporate Trainer/Restaurant Server

Sixty Vines

Dallas, TX

01.2020 - 08.2021

Conducted evaluations and observed employee performance to identify areas of needed improvement.
Enhanced corporate culture by conducting team-building activities and workshops.
Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
Developed training programs to meet company objectives.
Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
Collaborated with management to identify company training needs and scheduling.

Education

Mansfield High School

Mansfield, TX

Associate of Applied Science -

Tarrant County College

Fort Worth, TX

Skills

Health and safety
Guest relations management
Inventory management
Wine service

Food and beverage pairings
Banquet coordination
Multitasking and organization
Point of sale (POS) system operations