Joshua Muñoz
Raleigh,NC
Summary
Detail-oriented professional with expertise in quality assurance, administrative support, logistics, and live event production. Proven ability to streamline workflows and manage records while supporting high-profile events. Recognized for strong organizational skills and effective communication in fast-paced environments. Committed to enhancing operational efficiency and delivering high standards of service.
Overview
14
14
years of professional experience
Work History
Field Service Technician
Southern Outdoor Restoration
Raleigh, NC
2025.10 - Current
- Executed residential and commercial exterior services, including power washing, dryer venting, and gutter cleaning, to enhance property aesthetics while ensuring safety and quality.
- Maintained professional-grade equipment to effectively perform physically demanding tasks, including ladder work and debris removal, ensuring operational readiness and service reliability.
- Communicated directly with clients to assess service needs and clarify completed tasks, fostering strong client relationships and enhancing service transparency.
- Ensured high customer satisfaction through attentive service delivery and follow-up communications.
Quality Assurance Tester
Epic Games
Cary, NC
2019.08 - Current
- Executed comprehensive QA testing on AAA game titles, identifying and documenting critical bugs to enhance game quality.
- Collaborated with developers and cross-functional teams to troubleshoot and resolve critical issues.
- Achieved significant reduction in postrelease defects through effective teamwork and communication.
- Ensured compliance with quality standards across builds and project milestones, contributing to overall project success.
Administrative Assistant
Laguna College of Art + Design
Laguna Beach, CA
2022.11 - 2025.09
- Managed and maintained student records using Salesforce CRM, ensuring accuracy and confidentiality while facilitating seamless data flow.
- Supported admissions operations by addressing prospective student inquiries through phone, email, and in-person communication, enhancing prospective student experience.
- Coordinated campus events, guest speaker sessions, and board meetings, fostering student engagement and advancing institutional initiatives.
Production Assistant
Complex
Long Beach, CA
2022.11 - 2022.11
- Facilitated live event production for major brand activations including Bose, Patron, and ASUS ROG.
- Coordinated panel scheduling and guest transitions to facilitate smooth event flow among managers, talent, and production teams.
- Managed event logistics for timely setup and breakdown, ensuring clear communication with vendors.
Administrative Assistant
Republic National Distributing Company
San Diego, CA
2022.01 - 2022.11
- Coordinated logistics for company events, overseeing scheduling, travel arrangements, and venue coordination to ensure successful execution.
- Managed document organization to facilitate seamless retrieval and maintain accuracy.
- Enhanced communication between internal departments and external vendors, boosting operational efficiency.
- Processed invoices and maintained records, contributing to efficient financial tracking.
Warehouse Distribution Associate
Tum Yeto
San Diego, CA
2020.12 - 2021.11
- Received, organized, and processed incoming inventory, ensuring timely order fulfillment from warehouse stock.
- Verified shipments and signed off on outgoing orders to maintain accuracy and support smooth sales operations.
- Managed invoices, shipping documentation, and order records, enhancing overall operational efficiency.
- Conducted quality control inspections to identify damaged or incorrect items prior to shipment.
Sales Lead / Key Holder
PacSun
Raleigh, NC
2012.02 - 2020.08
- Led sales initiatives and supported visual merchandising, driving consistent store performance.
- Hired, trained, and mentored new associates, creating a positive, customer-focused team culture.
- Maintained accurate inventory records, daily reports, and store logs.
Courier / Deck Captain
FedEx
Raleigh, NC
2014.10 - 2020.06
- Executed DRA routes on schedule, ensuring accuracy and reliability for timely deliveries.
- Managed freight loads for aircraft, trailers, and delivery vehicles, ensuring safe transport.
- Verified shipments met FedEx service standards and complied with DOT and safety regulations.
Skills
- Administrative support and office management
- Salesforce CRM and Microsoft Office
- Google Workspace and data entry
- Record management and quality assurance
- Customer service and client communication
- Event coordination and logistics
- Troubleshooting and time management
- Multitasking and team collaboration
- Interpersonal skills and attention to detail
- Critical thinking
Timeline
Field Service Technician
Southern Outdoor Restoration
2025.10 - Current
Administrative Assistant
Laguna College of Art + Design
2022.11 - 2025.09
Production Assistant
Complex
2022.11 - 2022.11
Administrative Assistant
Republic National Distributing Company
2022.01 - 2022.11
Warehouse Distribution Associate
Tum Yeto
2020.12 - 2021.11
Quality Assurance Tester
Epic Games
2019.08 - Current
Courier / Deck Captain
FedEx
2014.10 - 2020.06
Sales Lead / Key Holder
PacSun
2012.02 - 2020.08