Joshua Newman
Tamarac
Summary
Summary An energetic and dependable professional with demonstrated experience in customer service, and Surveillance & Security work. A top performer and key contributor to improving an organization. A highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills.Adaptable professional follows effective procedures while collaborating with internal departments. Good attention to detail and quick to spot theft, cheating, and other illegal activities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Surveillance Agent
Hardrock casino
Hollywood
09.2024 - Current
- Performed additional duties as assigned by management related to safety and security operations.
- Provided recorded media to authorized personnel.
- Reported violations and suspicious behavior, in writing or verbally.
- Communicated with other security staff using radio, intercom, telephone and internet-based communications systems to coordinate facility-wide security operations.
- Assisted with emergency response procedures in case of a security breach or other crisis situation.
- Conducted periodic patrols of designated areas to detect suspicious activities.
- Reported all incidents, violations, and suspicious activities to the appropriate authorities.
- Communicated violations to appropriate personnel and followed up with detailed documentation of incidents.
- Performed regular maintenance checks on surveillance equipment such as cameras, alarms, locks.
- Investigated complaints related to theft, vandalism, trespassing, or other similar offenses.
- Maintained and operated surveillance equipment.
- Adhered strictly to departmental regulations regarding confidentiality of sensitive information.
- Reported incidents of suspicious behavior.
- Completed daily log of surveillance observations.
- Coordinated with local law enforcement agencies on investigations into criminal activity.
Supervisor of Operations
Forever 21
Sunrise
02.2024 - Current
- Trained and guided team members on operational procedures and best practices.
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Led cross-functional teams in developing innovative solutions for improving operational efficiencies.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Addressed customer concerns with suitable solutions.
- Measured and reviewed performance via KPIs and metrics.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
District Security Officer
Broward Public Schools
Plantation
11.2023 - Current
- Monitor cameras and alarm systems to ensure safety of district personnel, property, and visitors.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Assisted in enforcing district policies related to security procedures.
- Identified suspicious activity to determine appropriate response.
- Maintained high levels of alertness throughout shifts.
- Provided assistance to law enforcement officers in emergency situations.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Customer Support Supervisor
Whole Foods Market Inc
Davie
09.2023 - 11.2023
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Interpreted and explained work procedures and policies to brief staff.
- Collaborated with other departments to ensure excellent levels of customer satisfaction.
- Drove customer escalations to resolution by engaging directly with clients.
Surveillance Manager
Seminole Tribe of Florida
Hollywood
06.2023 - 08.2023
- Maintained surveillance operations to ensure compliance with gaming regulations and company policies.
- Monitored all areas of casino operations, including cash transactions and gaming activities.
- Assisted law enforcement agencies with criminal investigations related to casino activities.
- Managed a team of surveillance agents, providing guidance, feedback, and direction as needed.
- Collaborated with IT department on software upgrades, system troubleshooting.
- Compiled statistical data related to incidents reported by surveillance staff.
- Created detailed reports summarizing findings from investigations conducted by the Surveillance Department.
- Tracked employee attendance records for Surveillance Department staff members.
- Participated in regular meetings with senior management to discuss current trends in casino security operations.
- Observed gaming tables, slots and poker rooms throughout casino via live video feeds.
- Monitored facility activities in multiple areas using CCTV cameras, video recorders and computers.
- Worked closely with local law enforcement to coordinate security operations and investigations.
- Analyzed surveillance footage to identify potential violations of laws or regulations.
Surveillance Supervisor
Hollywood Hard Rock Casino
Hollywood
08.2018 - 05.2023
- Assist the management in daily operations to supervise and evaluate operators on their respective shifts in compliance with all departmental, company and STGC regulations
- Oversea and evaluated the work performance for all Surveillance Agent
- Documents procedure infractions
- Documents incidents of theft, etc
- Conducts or assigns Close Watch or other special surveillance
- Informs Surveillance Manager of special observation request
- Forwards all reports to Manager
- Makes proper notifications of Gaming and other violations
- Represents Manager in his absence
- Handles communication with Casino management and Security on his/her shift
- Forwards information as required to Casino management
- Arrives early to receive a briefing from outgoing shift
- Assists Manager in preparing schedules
- Assigns operator duties.
- Trained surveillance observers to operate equipment and monitor activity.
- Supervised and trained new team members in surveillance operations and best practices.
- Reviewed video surveillance footage to identify individuals and support investigations.
Surveillance Agent
Coconut Creek Casino
Coconut Creek
05.2014 - 08.2018
- Monitor and observe property
- Report Writing
- Protecting the Assets of the casino
- Monitor Suspicious Personal and activity
- Ensure operation is fully operational for customer’s enjoyment
- Operate video recording and operation equipment
- Developed computer, attentive, multi-tasking, and ability to work in a fast pace environment.
- Reported violations and suspicious behavior, in writing or verbally.
- Investigated calls and complaints involving card counters, game cheaters and wrongly paid losing hands.
Floor Attendant
Coconut Creek Casino
Coconut Creek
10.2013 - 05.2014
- Maintaining a neat and clean environment
- Welcoming the guests
- Assist Customers with issues
- Sanitized frequented areas and equipment using approved supplies.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Maintained safety protocols through safe handling of equipment and chemicals.
Customer Service Coordinator
TJ MAXX
Coconut Creek
04.2013 - 05.2014
- Assist customers
- Working in a fast paced environment
- Cash handling
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Supervised and motivated customer service teams to maximize business performance.
- Established quality standards for service team members and evaluated progress.
Cashier
TJ Maxx
Coral Springs
11.2009 - 05.2013
- Assist cashiers with any problems they encounter with the customers
- Great communication skill and interaction with people
- Maintain a fast pace and friendly environment
- Cash handling experience
- Operated cash register or POS system to receive payment by cash, check and credit card.
Skills
- Team work Adaptability and ability to work under pressure
- Supervision & Leadership
- Analytical, Creative, Critical and Organizational Skills
- Responding quickly and resourcefully to customer requests or concerns
- Conflict Resolution
- Giving information to customers about products
- Computer skills
- Microsoft excel
- Microsoft word
- Microsoft PowerPoint
- Rules and Regulations Enforcement
- Critical Thinking
- Basic Math
- Friendly, Positive Attitude
- Organizational Skills
- Training & Development
- Team Building
- Alarm Monitoring
- Surveillance Systems
- CCTV Monitoring
- Work Ethic
- Detail Orientation
- Surveillance
- Security Protocols
- Crisis Management
- Threat Assessment
- Access Control
- Verbal and written communication
- Cross-functional team management
- Asset Protection
- Suspicious Activity Monitoring
- Self motivation
Certification
- Emergency Management Institute (FEMA)
IS-100.C: Introduction to Incident Command System
- Emergency Management Institute (FEMA)
IS-200.C: Basic Incident Command System for Initial Response
- APCO Institute
Public Safety Telecommunicator 1
Timeline
Surveillance Agent
Hardrock casino
09.2024 - Current
Supervisor of Operations
Forever 21
02.2024 - Current
District Security Officer
Broward Public Schools
11.2023 - Current
Customer Support Supervisor
Whole Foods Market Inc
09.2023 - 11.2023
Surveillance Manager
Seminole Tribe of Florida
06.2023 - 08.2023
Surveillance Supervisor
Hollywood Hard Rock Casino
08.2018 - 05.2023
Surveillance Agent
Coconut Creek Casino
05.2014 - 08.2018
Floor Attendant
Coconut Creek Casino
10.2013 - 05.2014
Customer Service Coordinator
TJ MAXX
04.2013 - 05.2014
Cashier
TJ Maxx
11.2009 - 05.2013