Martin Quintanilla
416 Habitat Court, Immokalee,FL
Summary
Detail orientated Surveillance Agent with 9 1/2 years experience dedicated to protecting Tribal Assets. In-depth knowledge of Casino Operations and departmental duties. Honest and reliable with great interpersonal traits.
Overview
10
10
years of professional experience
Work History
Surveillance Agent
Seminole Tribe Of Florida
09.2014 - Current
- Responsible for monitoring Casino operations to identify irregular activities in various departments to protect all Tribal assets.
- Maintained strict confidentiality in all matters pertaining to conduct, operation, and procedures involved in all Surveillance activities.
- Regulated various Casino departments to ensure Compliance standards were met.
- Produced professional, clear, and organized reports regarding procedure violations, thefts, arrests, risk managements, and suspicious activities.
- Recorded pertinent video footage for any incidents that were required to be saved.
- Used tools such as SDS, TableView, and Facial Recognition systems in order to perform investigative roles.
- Conducted "close watches" for any suspicious activity from various employees in Casino operation.
- Performed numerous amounts of video reviews to track various patrons actions to corroborate Title 31 regulations.
- Cooperated with Law Enforcement on criminal, fraudulent, and civil incidents.
- Entrusted with training multiple new employees and lead a shift in the absence of Management.
- Assisted law enforcement agencies with criminal investigations when necessary, providing relevant video evidence and collaborating on case details as requested.
- Demonstrated strong attention to detail while reviewing video footage, identifying inconsistencies that may have been overlooked previously.
- Strengthened teamwork among Surveillance Agents through active participation in group discussions and idea-sharing sessions.
- Provided valuable input on new surveillance technology implementation, optimizing system effectiveness and ensuring seamless integration into existing operations.
Education
Certification - Table Games Protection
Seminole Tribal Gaming Commission
11.2023
Certification - Alcohol Awareness
Seminole Tribal Gaming Commission Florida
03.2022
Certification - Title 31 - Gaming Operations
Seminole Tribal Gaming Commission
10.2021
Certification - Active Shooter Awareness
Seminole Tribal Gaming Commission
03.2017
Microsoft Certification - Computer Systems Technology
Immokalee Technical Center
Immokalee, FL05.2014
High School Diploma -
Immokalee High School
05.2014
Skills
- Trained in Table Games procedures and protection
- Great interpersonal skills
- Able to grasp new concepts quickly
- Excellent oral and written communication skills
- Highly motivated and detail-orientated problem solver
- Entrusted to manage office in Supervisors absence
- Entrusted to train new employees
- Established a corrective action plan to meet departmental standards
- Profound experience in conducting Surveillance investigations
- Ability to respond calmly in crisis or stressful situations
- Able to multitask and complete multiple assignments in timely manner
- Ability to make decisions in pressured situations and deal with varied individuals
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
- Great passion to be a team player and adjust to any organizational changes
- Detail orientated and able to produce a great quality of work
References
- Armando Reyes, Service Tech IV, Immokalee Water and Sewer Phone: (239)-848-7085
- Soyla Cruz, LCEC Customer Support Specialist Phone: (239)-222-6464
Timeline
Surveillance Agent
Seminole Tribe Of Florida
09.2014 - Current
Certification - Table Games Protection
Seminole Tribal Gaming Commission
Certification - Alcohol Awareness
Seminole Tribal Gaming Commission Florida
Certification - Title 31 - Gaming Operations
Seminole Tribal Gaming Commission
Certification - Active Shooter Awareness
Seminole Tribal Gaming Commission
Microsoft Certification - Computer Systems Technology
Immokalee Technical Center
High School Diploma -
Immokalee High School
Similar Profiles
Isaiah BissramIsaiah Bissram
Public Works Operator at the Seminole Tribe of FloridaPublic Works Operator at the Seminole Tribe of Florida
Abigail TigertailAbigail Tigertail
Lifegaurd at Seminole Tribe of FloridaLifegaurd at Seminole Tribe of Florida
Michael CantuMichael Cantu
HW Community Culture Assistant Manager at Seminole Tribe Of FloridaHW Community Culture Assistant Manager at Seminole Tribe Of Florida