Joshua Ngoboka
Germantown,MD
Summary
Polished individual offering excellent communication and customer service skills. Experienced in all areas of pest control for both commercial and residential customers. Pursuing Pest Control Technician position where great skills coupled with positive attitude will help build upon company success. Business-driven individual with a great personality and extensive knowledge of the most current pest control techniques. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Mosquito Technician
TruGreen LandCare
03.2022 - 11.2022
- Complied with safety guidelines and regulations with during pest control processes.
- Performed routine maintenance on pest control equipment to manage wear and tear.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Coordinated with other departments and personnel to determine compliance of pest control standards and protocols.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Utilized computer software to manage customer information and service scheduling.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
Morning Stocker
Under Armour
10.2021 - 02.2022
- Located needed merchandise in inventory using [Type] software and placed on skids for transport to shelves.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Managed timely and effective replacement of damaged or missing products.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Greeted store customers and discussed needs.
- Kept work areas neat, clean and free from debris.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Night Stocker
UPS
05.2021 - 08.2021
- Maintained neat, organized stockroom free of hazards.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Cashier
Home Depot
05.2020 - 08.2020
- Answered questions about store policies and addressed customer concerns.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Tallied cash drawer at beginning and end of each work shift.
- Monitored self-checkout systems and provided help in resolving complex problems.
Cashier/Host
Shadowland Laser Tag
05.2019 - 03.2020
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Learned duties for various positions and provided backup at key times.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Assisted customers with returns, refunds and resolving transaction issues.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Education
BBA - Business Administration
Bowie State University
Bowie, MD06.2025
Skills
- Service Level Agreements
- Pest Identification
- Pesticide Application
- Chemical Storage
- Protective Gear and Equipment Knowledge
- Customer Care
- Customer Satisfaction
- Safety Protocols
- Pest Control Chemicals
Timeline
Mosquito Technician
TruGreen LandCare
03.2022 - 11.2022
Morning Stocker
Under Armour
10.2021 - 02.2022
Night Stocker
UPS
05.2021 - 08.2021
Cashier
Home Depot
05.2020 - 08.2020
Cashier/Host
Shadowland Laser Tag
05.2019 - 03.2020
BBA - Business Administration
Bowie State University