Joshua Olson
Verndale,MN
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
Work History
Helpdesk Support Specialist
Lakewood Health System
06.2019 - Current
- Configured hardware and granted system permissions to new employees.
- Responded to inquiries by phone, email and walk-up requests.
- Walked user through series of steps to determine problem and implement likely solution.
- Provided end-user system and equipment training.
- Installed new desktop systems and migrated data to new machines.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
Helpdesk Tier 2
Arvig
01.2019 - 06.2019
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained response times to support business continuity.
- Evaluated Tier 1 tickets at a escalation point
- Provided Guidance to Tier 1 technicians onsite and remotely
- An escalation point for Tier 1 technicians when Tier 3 and Supervisor's were not available
Helpdesk Technician Tier 1
Arvig
10.2017 - 01.2019
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Associate of Applied Science - Computer Networking And Telecommunications
Alexandria Technical And Community College
Alexandria, MN05.2017
Associate of Arts - Liberal Arts And General Studies
Central Lakes College
Brainerd05.2014
Skills
- Critical Thinking
- Coordinating with Supervisors
- Hardware Evaluation
- Active Learning
- Hardware Repair
- Support End-Users
- Customer Education
- Technical Support
- Collaborative Team Player
- Help Desk Support
- Computer Imaging Software
IT Director for Non Profit (National Horseshoe Pitchers Association)
I serve as a Vice President on the national board. I oversee the World Tournament Competition when it comes to the setup and teardown of the electronic equipment, also oversee the website editor and
Timeline
Helpdesk Support Specialist
Lakewood Health System
06.2019 - Current
Helpdesk Tier 2
Arvig
01.2019 - 06.2019
Helpdesk Technician Tier 1
Arvig
10.2017 - 01.2019
Associate of Applied Science - Computer Networking And Telecommunications
Alexandria Technical And Community College
Associate of Arts - Liberal Arts And General Studies
Central Lakes College
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