Minette Willis
Verndale,MN
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
2
2
years of professional experience
Work History
Phlebotomist
Astera Health
Wadena , MN
07.2022 - 10.2023
- Maintained accurate records of collected specimens and test results.
- Prepared specimens for transport to external laboratories.
- Followed all safety protocols when handling hazardous materials.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Documented patient information into electronic medical records system.
Waitress
The Pirates Den
Verndale , MN
12.2021 - 01.2023
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Prepared checks accurately and processed payments promptly.
- Greeted customers and provided menus.
- Checked back with customers throughout meal service to ensure satisfaction.
Patient Access Representative
Astera Health
Wadena , MN
10.2021 - 07.2022
- Verified insurance coverage for services provided by the facility.
- Created new patient accounts in EMR system as needed.
- Assisted with scheduling outpatient appointments.
- Actively participated in team meetings and training sessions.
- Answered phones promptly in a professional manner.
Education
Associate of Applied Science -
Minnesota State Community And Technical College
Fergus Falls, MN05-2023
High School Diploma -
Verndale Public School
Verndale 05-2019
Skills
- Data Entry
- Patient Care
- Customer Service
- Complex Problem-Solving
- Team Collaboration
- Multitasking and Organization
- Problem-Solving
- Appointment Scheduling
- Phone and Email Etiquette
Timeline
Phlebotomist
Astera Health
07.2022 - 10.2023
Waitress
The Pirates Den
12.2021 - 01.2023
Patient Access Representative
Astera Health
10.2021 - 07.2022
Associate of Applied Science -
Minnesota State Community And Technical College
High School Diploma -
Verndale Public School
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