Danetra Harden
Valdosta,GA
Summary
Ambitious and responsible professional with a proven track record of success in positions requiring well-developed hands-on skill sets and customer service expertise seeking to bring broad-based experience and comprehensive medical training to a winning healthcare organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Phlebotomist
SGMC
Valdosta, GA
03.2025 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
Customer Service Representative
Lincare Healthcare
Valdosta, GA, US
03.2020 - Current
- Order medical supplies
- Customer service rep.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Monitored trends in medical billing denials, implementing corrective actions to prevent future occurrences of similar issues.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Established positive relationships with insurance companies, facilitating open communication lines for efficient claim processing.
- Achieved timely reimbursements from payers by submitting clean claims that adhere to payer-specific guidelines.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Generated reports to identify coding trends and discrepancies.
Cashier/Customer Service
Morrison Healthcare
Valdosta, GA, US
09.2018 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Mcdonalds
Lakeland, GA, US
07.2017 - Current
- Assist customers by providing information and resolving complaints
- Assist in processing and replenishing merchandise, monitor floor stock and ensure establishment was clean and inviting
- Issue receipts, refunds, credits, or change due to customers
- Maintain an awareness of all promotions and advertisements
- Maintain customer communication throughout the ordering or check out process
- Provide a positive customer experience through customer care and attention to detail
- Receive payment by cash, check, credit cards, or automatic debits, maintain all cash and receipts
Assembly Worker/Machine Operator
Valdosta, GA, US
02.2017 - 06.2017
- Continually examined product quality to ensure adherence to quality standards
- Demonstrated great team work by assisting others as needed
- Ensured and maintained the flow of production at all times
- Lifted raw materials, finished products, and packed items, manually or using hoists
- Loaded and unloaded items from machines and conveyors
Customer Service Representative
Valdosta, GA, US
10.2014 - 12.2016
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Determined charges for services requested, collect deposits or payments, or arrange for billing
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Ordered tests that could determine the causes of product malfunctions
- Referred unresolved customer grievances to designated departments for further investigation
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Solicited sales of new or additional services or products
Education
Associate of Science - Health Sciences
Ultimate Medical Academy
01.2018
Skills
- BILLING
- CODING
- CPT
- DATA ENTRY
- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
- Written and verbal communication
- Data entry
- Willing to learn new things
- Able to work independently
- Data inventory
- Insurance Verification & Reimbursement Processing
- Medicare / Medicaid Government Payers
- Third Party Payers
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Medical Practice Management Systems
- Introduction to CPT & ICD-9 Coding
- Medical Terminology
- Medical Records Management
- Billing Specialist
- HIPAA Compliance
Certification
Phlebotomy, 04/01/18
Professional Skills
- Insurance Verification & Reimbursement Processing
- Medicare / Medicaid Government Payers
- Third Party Payers
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Medical Practice Management Systems
- Introduction to CPT & ICD-9 Coding
- Medical Terminology
- Medical Records Management Billing Specialist
- HIPAA Compliance
Timeline
Phlebotomist
SGMC
03.2025 - Current
Customer Service Representative
Lincare Healthcare
03.2020 - Current
Cashier/Customer Service
Morrison Healthcare
09.2018 - Current
Cashier
Mcdonalds
07.2017 - Current
Assembly Worker/Machine Operator
02.2017 - 06.2017
Customer Service Representative
10.2014 - 12.2016
Associate of Science - Health Sciences
Ultimate Medical Academy