Jacquelyn Ahmad
Cape Coral,FL
Summary
Dedicated healthcare professional with 26 years of experience in patient care, including roles as a CNA, HHA, BHT and phlebotomist. Proven ability to coordinate patient services, manage medical billing, and effectively communicate with families to enhance overall patient satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Phlebotomist
White Sands Drug and Alcohol Treatment Center
FORT MYERS, Florida
04.2023 - Current
- Performed venipuncture and other blood collection procedures according to established standards.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Processed samples accurately and efficiently.
- Collected specimens for drug screens, paternity tests and alcohol tests.
Caregiver
Senior Companion Care
Fort Myers, FL
08.2016 - 03.2023
- Private caregiving and companionship.
- Assist clients with shopping, medical appointments, cleaning, and cooking and medication reminder.
- Administered medications according to prescribed schedules and instructions.
- Communicated effectively with families regarding client needs and progress.
Front office manager
Altman Prosthetic and Orthotics
Wethersfield, CT
09.2015 - 07.2016
- Check in and check out.
- Scheduling all new patient referrals.
- Billing and coding according to diagnosis and treatment.
- Running errands for Physicians.
- Collecting payments and bank deposits.
New Patient Coordinator
Florida Neurology Group
Fort Myers, FL
09.2014 - 08.2015
- Scheduled and coordinated new patient referrals through work queue and fax.
- Scheduled according to Physicians templates.
- Assisted with answering telephone, screen calls and direct to appropriate staff and take accurate messages.
- Cancel, rescheduled and confirming patients appointments.
- Verifying and confirming medical insurance.
Southern Internal Medicine
Fayetteville, NC
09.2011 - 06.2014
- Worked alongside Dr. Patel who trained as his medical assistant.
- Check-in and check-out.
- Checking in patients and getting their vitals signs and reason for visit.
- Documentation in EMR system.
- Updating rx, hospital and surgical hx.
- Referrals and insurance authorizations.
- Giving injections (flu, b-12, testosterone, TB and insulin).
- Doing EKGs, urine test, and spirometry test.
- Called patients with test results and referrals and appointment reminders.
CNA - Certified Nursing Assistant
Arbor Hills Nursing Center
La Mesa, CA
01.2008 - 11.2010
- Worked as a CNA for a year, then promoted to Spa Aide where I was in charge of scheduling all the residents showers.
- Assisting residents with Showers and providing the a SPA like experience.
CNA
Country Care Nursing
Easton, KS
09.2005 - 10.2007
- Worked as a CNA providing care to the residents.
- Assisting with ADLs.
Military police
US Army
Norwich, CT
01.2004 - 08.2005
- Protect and serve for our country.
- Ensured safety and security on base through active patrols and monitoring of facilities.
CNA
Mansfield Center for Nursing and Rehabilitation
Storrs, CT
06.2000 - 07.2005
- Experience working in short-term Rehab and long-term care including Alzheimer's and Dementia residents.
- Assisting residents with ADLs, ROM, vitals, safety checks and repositioning.
- Documented resident condition changes for charge nurse review.
Education
Certificate - Phlebotomy
Zeal Technical Institute
North Fort Myers12-2024
Medical Technology - CNA
Windham Technical High School
Willimantic, CT09-2007
Skills
- Filing
- Data Entry
- Billing
- Scheduling
- Receptionist
- Blood collection
- Medical billing
- Patient scheduling
- Healthcare communication
- Client care coordination
- Effective communication
- Team collaboration
- Patient assessment
- EMR recordkeeping
- Patient care
Certification
- CNA / CPR, North Carolina CNA 1 certificate # 414511, California CNA certificate # 00734453, Connecticut CNA certificate # NA904951, Florida CNA certificate # 340440, CPR, AED, & BLS completed
- Certified Nursing Assistant (CNA), Current
- CPR, Current
- Phlebotomy, Current
Military Service
National Guard, United States, E-3, 01/04, 08/05
Personal Information
Authorized To Work: US
Timeline
Phlebotomist
White Sands Drug and Alcohol Treatment Center
04.2023 - Current
Caregiver
Senior Companion Care
08.2016 - 03.2023
Front office manager
Altman Prosthetic and Orthotics
09.2015 - 07.2016
New Patient Coordinator
Florida Neurology Group
09.2014 - 08.2015
Southern Internal Medicine
09.2011 - 06.2014
CNA - Certified Nursing Assistant
Arbor Hills Nursing Center
01.2008 - 11.2010
CNA
Country Care Nursing
09.2005 - 10.2007
Military police
US Army
01.2004 - 08.2005
CNA
Mansfield Center for Nursing and Rehabilitation
06.2000 - 07.2005
Certificate - Phlebotomy
Zeal Technical Institute
Medical Technology - CNA
Windham Technical High School