Hi, I’m
Joshua Oluwatayo
IT Support
Lakeland,FL
Summary
Competent IT Support Specialist safeguards business continuity and productivity by supporting exceptional uptimes and consistent performance. Tirelessly tracks and resolves submitted tickets. Positively influences all technical operations by combining preventive maintenance with rapid response times. Combined deep technical knowledge with amicable demeanor to support both exceptional resolution and satisfaction metrics.
Overview
8
years of professional experience
Work History
RCCG SODPLakeland, FL
IT Support Specialist
01.2016 - Current
Job overview
- Computer Hardware and Network Troubleshooting and Repair, and Technical Issue Resolution.
- Entered commands and observed system functioning to verify correct operations and detect errors.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Identified problems in printers, scanners and networking hardware, applying required fixes.
- Installed and supported desktop software titles and add-ons.
- Tested hardware components prior to deployment in production environment.
- Maintained an inventory of all IT equipment in the organization.
Fast and Friendly PharmacyPlant City, FL
IT Help Desk Technician
01.2017 - 01.2020
Job overview
- Installed and configured new hardware, software and peripheral devices.
- Documented all help desk activities including workers inquiries, resolutions, system configurations.
- Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.
- Monitored server performance metrics to ensure optimal operation of IT services.
- Managed inventory of IT equipment such as laptops, printers, routers.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Evaluated software or hardware to recommend improvements or upgrades.
Education
National Institute of Information Technology (NIIT)
Hardware And Networking /Protocols And Internetworking Standards (CompTIA A+)
West Area Adult School
GED
Polk State CollegeLakeland, FL
Associate of Science
Western GovernorNUniversity
Network Engineering and Security - BSc (2023 - 2026)
Skills
- Operating System: Windows, Mac, Ubuntu
- System Hardware Troubleshooting, Repairs and Configuration
- LAN, WAN and Wireless Configuration and Troubleshooting
- Microsoft Office Applications Proficiency
- Hardware Diagnostics
- Hardware and Peripherals
- Software Installation
Timeline
IT Help Desk Technician
Fast and Friendly Pharmacy
01.2017 - 01.2020
IT Support Specialist
RCCG SODP
01.2016 - Current
National Institute of Information Technology (NIIT)
Hardware And Networking /Protocols And Internetworking Standards (CompTIA A+)
West Area Adult School
GED
Polk State College
Associate of Science
Western GovernorNUniversity
Network Engineering and Security - BSc (2023 - 2026)
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