Joshua Orona
LA MESA,CA
Summary
Proactive Server, Expo Runner, and Busser with strong multitasking skills and a knack for enhancing customer satisfaction through personalized service. Expertise in using POS systems, handling high-pressure situations, and maintaining clean dining environments. Brings a strong work ethic, knowledge of food safety, and a commitment to hospitality excellence.
Overview
6
6
years of professional experience
Work History
Busser
The Brigantine
01.2022 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Trained new staff in bussing and cleaning procedures.
Expo Runner
The Brigantine
05.2022 - Current
- Delivered food orders from kitchen to customers' tables.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
- Demonstrated adaptability by quickly adjusting to changes in menu items or special requests from guests.
- Communicated food orders to chefs to execute priorities and special requests.
- Maintained clear communication channels with kitchen staff to address any issues or discrepancies in orders promptly.
Server
The Brigantine
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
FireWood Lot Attendant
Hondos Firewood
10.2020 - 04.2021
- Split fire wood to sell to customers
- Delivered fire wood to customers houses
- Having good customer service
Wedding Decorator
Elements Of Style
09.2018 - 09.2019
- Coordinated with participating vendors during event planning.
- Conferred with event staff at event site to coordinate details.
- Managed setup and breakdown of event decor.
- Assisted in decorating and breaking down the wedding.
- Made sure all things ran smoothly during the wedding.
Education
High School Diploma -
Helix Charter High School
La Mesa, CA05.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Safe Food Handling
- Menu Memorization
Timeline
Server
The Brigantine
08.2024 - Current
Expo Runner
The Brigantine
05.2022 - Current
Busser
The Brigantine
01.2022 - Current
FireWood Lot Attendant
Hondos Firewood
10.2020 - 04.2021
Wedding Decorator
Elements Of Style
09.2018 - 09.2019
High School Diploma -
Helix Charter High School
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