Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Ortiz

Arlington

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Cell Phone Technician

Inova Staffing
04.2024 - 02.2025
  • De-soldered and re-soldered connections between parts and motherboard.
  • Reduced device malfunction rates by performing regular maintenance checks on cellphones.
  • Adhered to safety protocols while working with delicate components, preventing potential damage during repairs.
  • Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.

Truck Driver

618 Transport
01.2022 - 03.2024
  • Made sure that deliveries were on time for scheduled appointments.
  • Completed multi-day and overnight trips every month.
  • Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
  • Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.

Truck Driver

Bay & Bay
01.2020 - 12.2022
  • Operated with safety and skill to avoid accidents and delays.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.

Truck Driver

PTL
03.2019 - 12.2020
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Warehouse Associate

Amazon
03.2018 - 01.2019
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.

Customer Service Representative

Teleperformance
02.2016 - 01.2018
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Documented and detailed calls and complaints using call center's CRM database.

Education

High School Diploma -

Watertown High School
Watertown, CT
09-2012

Skills

  • Quality control
  • Diagnostic testing
  • Customer service
  • Problem-solving
  • Safe driving practices
  • Critical thinking
  • Hand truck operation
  • Time management

Timeline

Cell Phone Technician

Inova Staffing
04.2024 - 02.2025

Truck Driver

618 Transport
01.2022 - 03.2024

Truck Driver

Bay & Bay
01.2020 - 12.2022

Truck Driver

PTL
03.2019 - 12.2020

Warehouse Associate

Amazon
03.2018 - 01.2019

Customer Service Representative

Teleperformance
02.2016 - 01.2018

High School Diploma -

Watertown High School

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Joshua Ortiz