Joshua Ortiz
Kyle,TX
Summary
Dynamic HVAC Technician with proven expertise at Cool Cat A/C, Heating & Remodeling, specializing in technical troubleshooting and system diagnostics. Recognized for enhancing system efficiency through effective leak checks and compliance with EPA regulations. Strong communicator, fostering positive customer relationships while resolving complex HVAC issues efficiently.
HVAC professional with solid track record in system installation, maintenance, and repair. Known for reliability and adaptability, contributing to team success and delivering high-quality results. Skilled in troubleshooting and optimizing HVAC systems to meet client needs. Committed to maintaining high standards and achieving project goals.
Overview
12
12
years of professional experience
Work History
HVAC Technician
Cool Cat A/c, Heating & Remodeling
Kyle Texas
07.2023 - Current
- Assisted in installation and maintenance of HVAC systems, ensuring compliance with safety standards.
- Learned to operate various HVAC tools and equipment for effective system diagnostics.
- Collaborated with senior technicians to troubleshoot and resolve HVAC performance issues.
- Supported routine maintenance tasks, enhancing system efficiency and longevity.
- Observed best practices in customer service during service calls and installations.
- Maintained accurate records of services performed, contributing to improved operational workflows.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
Juvenile Detention Officer
Bexar County Juvenile Probation
San Antonio, TX
07.2019 - 03.2023
- Supervised daily activities of detained youth, ensuring compliance with safety protocols and facility regulations.
- Conducted regular security checks to maintain a safe environment for both staff and residents.
- Implemented behavior management techniques to promote positive interactions among youth.
- Documented incidents and behavioral observations accurately in electronic case management systems.
- Provided crisis intervention support during volatile situations, de-escalating conflicts effectively.
- Trained new officers on facility procedures and emergency response protocols, enhancing team preparedness.
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Promoted positive behavior among detainees by implementing structured daily routines and encouraging adherence to facility policies.
Caterer
G&M Catering
Austin, TX
08.2016 - 07.2019
- Prepared and organized catering events, ensuring timely delivery of food and services.
- Collaborated with team members to execute menu items according to client specifications.
- Managed inventory levels, ensuring adequate supplies for upcoming events and minimizing waste.
- Assisted in setup and breakdown of event spaces, creating a welcoming atmosphere for guests.
- Maintained cleanliness and sanitation standards throughout food preparation and service areas.
- Provided excellent customer service, addressing inquiries and resolving issues promptly on-site.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
Post Office Clerk
Angelo State University
San Angelo, TX
02.2013 - 06.2016
- Processed incoming and outgoing mail efficiently, ensuring timely delivery to campus departments.
- Assisted customers with inquiries and transactions, providing exceptional service and support.
- Operated postal equipment, including postage meters and sorting machines, maintaining accuracy in operations.
- Managed inventory of mailing supplies, ensuring adequate stock levels for daily operations.
- Trained new clerks on postal procedures and systems, enhancing team performance and service quality.
- Collaborated with university departments to coordinate large-scale mailing projects, meeting strict deadlines effectively.
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
Education
Bachelor of Arts - Psychology
Angelo State University
San Angelo, TX06.2016
Skills
- Technical troubleshooting
- Electrical wiring
- System troubleshooting
- Leak checks
- EPA regulations
Timeline
HVAC Technician
Cool Cat A/c, Heating & Remodeling
07.2023 - Current
Juvenile Detention Officer
Bexar County Juvenile Probation
07.2019 - 03.2023
Caterer
G&M Catering
08.2016 - 07.2019
Post Office Clerk
Angelo State University
02.2013 - 06.2016
Bachelor of Arts - Psychology
Angelo State University