Joshua Otrembiak
Laramie,WY
Summary
Motivated leader with exceptional social skills, communication abilities and customer service background. Dedicated to utilizing leadership training obtained through Bachelor's degree in business and organizational leadership. Pursues every opportunity to support team members and proactively address issues. Personable professional demonstrating proven success in cultivating customer satisfaction and loyalty. Accustomed to utilizing strong attention to detail and commitment to quality to deliver excellent service.
Overview
7
7
years of professional experience
Work History
Sandwich Shift Lead
Subway
08.2018 - 05.2019
- Supported store cleanliness initiatives by promptly managing spills, sweeping floors, and sanitizing surfaces to maintain a safe and inviting dining environment.
- Enhanced customer satisfaction by efficiently preparing and assembling high-quality sub sandwiches.
- Developed strong rapport with customers by offering personalized service while efficiently managing the sandwich-making process during busy periods.
- Motivated team members through effective communication, fostering a supportive work atmosphere that promoted growth and development.
- Increased sales by promoting seasonal specials, upselling add-ons, and suggesting complementary menu items based on customer tastes.
- Trained new employees on food preparation, safety standards, and company policies to maintain a high-performing team.
- Ensured consistency across shifts through thorough communication with other shift leads, discussing operational improvements and sharing best practices for success.
Cashier
Gateway Arch Riverboats
03.2017 - 03.2018
- Sold food and beverages to people on the boat
- Worked the ticket booth
- Worked at the gift shop
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
McDonalds
06.2016 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from them.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Developed rapport and fostered brand loyalty by offering personalized service.
Volunteer
Humane Society
01.2012 - 01.2015
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Supported animal welfare, caring for animals and facilitating adoption events.
- Strengthened community bonds, participating in interfaith dialogues and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Education
Bachelor of Science - Organizational Leadership
University of Wyoming
Laramie, WY07.2024
Associate of Science - Electrical, Electronics And Communications Engineering
Lincoln Land Community College
Springfield, IL05.2021
Skills
- Team motivation
- Team Management
- Efficiency Improvement
- Employee Coaching
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Cleaning and organization
- Time Management
- Dependable and honest
Timeline
Sandwich Shift Lead
Subway
08.2018 - 05.2019
Cashier
Gateway Arch Riverboats
03.2017 - 03.2018
Cashier
McDonalds
06.2016 - 12.2016
Volunteer
Humane Society
01.2012 - 01.2015
Bachelor of Science - Organizational Leadership
University of Wyoming
Associate of Science - Electrical, Electronics And Communications Engineering
Lincoln Land Community College