Joshua Owen
Indianapolis,IN
Summary
Accomplished Auto Finance Manager with extensive experience in managing financial operations in the automotive industry. Expertise in financing strategies, loan structuring, and negotiation processes for diverse vehicle types. Recognized for consistently achieving high customer satisfaction and fostering robust client relationships. Successfully led initiatives that propelled sales growth through innovative finance programs.
Overview
16
16
years of professional experience
Work History
Finance Manager
Ray Skillman Southside Hyundai and Ford
Greenwood , IN
08.2015 - Current
- Provided training and guidance to new staff members on proper procedures for processing auto finance applications.
- Developed loan contracts and explained contract terms to clients.
- Managed financial transactions with customers to ensure accurate and timely payments.
- Prepared and reviewed all paperwork related to the sale and financing of vehicles, ensuring accuracy and completeness.
- Analyzed customer credit reports, determined risk factors, and made recommendations for loan approval and denial.
- Created customized payment plans tailored to meet individual customer needs while maximizing profitability.
- Oversaw all legal and regulatory compliance related to automotive financing and insurance transactions.
- Managed financial transactions and structured deals to meet both customer needs and dealership profit objectives.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Trained sales staff on financing options, processes, and best practices to enhance overall team performance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Car Lot Manager
Southport Motors
Indianapolis, IN
03.2009 - 07.2010
- Delegated work to staff, setting priorities and goals.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Developed and implemented strategic plans to achieve company objectives.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Achieved cost-savings by developing functional solutions to problems.
- Identified needs of customers promptly and efficiently.
- Reviewed legal documents related to business operations.
Education
GED -
Southport High School
Southport Indiana06-2003
Skills
- Team leadership
- Employee training
- Vendor management
- Deal structuring
- Customer satisfaction
- Insurance products
- Mentoring and training
- Financing expertise
- Electronic contracting
- Cash flow management
- Credit analysis
- Teamwork and collaboration
Accomplishments
Top performing F&I Manager for six years straight
Making the company over a million dollars every year
Timeline
Finance Manager
Ray Skillman Southside Hyundai and Ford
08.2015 - Current
Car Lot Manager
Southport Motors
03.2009 - 07.2010
GED -
Southport High School
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