Joshua Padilla
Fullerton
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
4
4
years of professional experience
Work History
Health Programs Administator
Pacific Private Practice Network
05.2023 - Current
- Developed and maintained client databases to track customer service interactions and evaluate service quality.
- Used excel to process benefit transactions.
- Compiled and maintained client records to monitor health insurance policies and premiums paid.
- Developed and implemented marketing strategies to drive health insurance sales.
- Conducted research and identified market trends to develop better strategies for sales.
Intramural Attendant
Associated Student Inc
03.2022 - 05.2023
- Monitored visitors and informed visitors of facility rules and regulations
- Communicated with other personnel in an effort to achieve an excellent workflow
- Brought forth the ability to multitask and prioritize goals
- Intervened to address problems or concerns, and brought any serious concerns to my supervisor
- Maintained accurate worklogs and notes
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Waiter
Mary's Pizza Shack
06.2019 - 03.2020
- Trained new servers on restaurant policies and procedures.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
Bachelor of Science - Public Health
California State University - Fullerton
Fullerton, CA05.2023
Associate of Science -
Solano Community College
Fairfield, CA05.2021
Skills
- Customer Service
- Computer Skills
- Fast Learner
- Teamwork
- Leadership
- Adaptability
- Communication Skills
- Ability to Work in a Team
- Ability to Work Under Pressure
- Critical Thinking Skills
- Ability to Multitask
- Time Management
Additional Information
- the ability to serve as an effective leader.
Timeline
Health Programs Administator
Pacific Private Practice Network
05.2023 - Current
Intramural Attendant
Associated Student Inc
03.2022 - 05.2023
Waiter
Mary's Pizza Shack
06.2019 - 03.2020
Bachelor of Science - Public Health
California State University - Fullerton
Associate of Science -
Solano Community College
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