Joshua Pagan
Watertown
Summary
To continue my path in customer service, strengthen my skills, and grow in order to help people solve their problems and questions. I offer my patience, ability to adapt quickly, and strong work ethics to be a valuable asset to the job I have chosen to pursue.
Transportation professional with steadfast commitment to safety and punctuality. Adept at managing student behavior and ensuring adherence to safety regulations. Known for fostering positive relationships with students, parents, and staff while adapting to changing schedules and routes.
Hardworking employee enthusiastic about learning Social Working field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
School Bus Driver
Durham School Services
09.2024 - Current
- Safely operated school bus, ensuring timely transportation of students to and from school.
- Conducted pre-trip inspections, identifying and addressing mechanical issues to maintain vehicle safety.
- Managed student behavior on the bus, fostering a respectful and safe environment for all passengers.
- Communicated effectively with parents and school staff regarding transportation schedules and student needs.
- Collaborated with dispatchers to optimize routing efficiency, reducing delays during peak hours.
- Maintained accurate records of daily routes, incidents, and vehicle maintenance for compliance purposes.
- Led initiatives to improve operational efficiency, resulting in enhanced service reliability and customer satisfaction.
School Bus Driver
First Student
05.2024 - 09.2024
- Ensured student safety by adhering to established traffic laws and bus operational protocols.
- Conducted routine vehicle inspections to maintain compliance with safety regulations and performance standards.
- Managed daily transportation schedules, optimizing routes for efficiency while accommodating student needs.
- Collaborated with school administration to address concerns related to transportation services and student behavior.
- Implemented strategies to improve on-time performance and reduce delays during morning and afternoon routes.
Delivery Driver
Fed Ex Ground
01.2023 - 02.2024
- Operated delivery vehicles safely and efficiently, ensuring timely arrival of packages.
- Managed route optimization to minimize delivery times and enhance customer satisfaction.
- Maintained accurate records of deliveries, addressing any discrepancies immediately.
- Collaborated with warehouse staff to streamline loading processes and improve efficiency.
Delivery Associate
Turbam LLC
12.2021 - 10.2022
- Contracted to drive and deliver Amazon Packages to customers
- Working in a fast paced environment
- Operating a Non-CDL Delivery Vehicle
- Conducting proper Customer Service to all customers
- Lifting up to 50lbs of weight at any time
- Using Amazon Flex to complete delivery process
Warehouse Associate
Max Finkeltstein Inc.
01.2021 - 07.2021
- Receiving income loads
- Operating Forklifts, pattel riders and high reach forklifts
- Putting away product into racks
Line cook
Rutters
07.2020 - 12.2020
- Prep food and ingrediants
- Cook and serve food to order
- In charge of kitchen when management is unavailable
- RAMP certified
- Clean and operate kitchen equipment
- Keeping up pace in a fast work enviroment
- Insuring that food service is accordance to state health code
Shift Leader/Assistant Manager
Dominos Pizza
01.2020 - 07.2020
- Manage store operations when manager isn't available
- Create scheduling for staff
- Make food to order in a fast paced work place
- Process food and drink orders while catering to any specific customer needs
- Prep ingrediants
- Deliver food quickly and safely to customers
- Maintin professionalism at all times in front of staff and customers
- Address any complaints and issues that may arise
Warehouse Assistant
Bell and Evans
07.2019 - 12.2019
- Pickup orders
- Operate forklifts and pallet jacks
- Loading trailers to be shipped out
- Lifting up to 50 pounds whenever and however needed
- Operating in sub zero temperatures
- Using RF scanners
Loss Prevention Officer
Ace Hardware
06.2018 - 07.2019
- Monitor security and safety
- Report loss of product or damaged product
- Take inventory of damages
- Safety officer
- CPR and First Aid Certified
- Drug screen applicants applying to join the team
EMT-B
First Aid and Safety Patrol EMS
06.2017 - 03.2018
- Provide emergency medical care to patients
- EVOC certified
- Operating the ambulence
- Report patients demographics in compliance to HIPPA
- CPR Certified
- Operating Radio equipment to communicate to other units
- Continuous Education and training
- Following Chain of command
- Keeping calm in stressful situations and being able to always be aware and in charge of what do next safely and efficiantly
Education
Highschool - General Studies
Eastern Lebanon County Highschool
01.2017
Institute - Emergency Medical Technician- Basic
Myerstown First Aid Unit Institute
01.2017
Associate of Science - Human Services
Jefferson Community College
Watertown, NY05-2026
Skills
- Customer Service Skills
- Outgoing
- Adaptability
- Computer skills
- Leadership
- Strong Communication skills
- Organizational skills
- Problem-solving
- Willingness to learn
- Dedication to improvement
- Stress management
- De-escalation skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe driving practices
- Behavior management
- Incident reporting
- Commercial driving
- Special needs assistance
- Emergency procedures
- Passenger management
- Safety equipment usage
- Punctuality
- Route planning
- Drug and alcohol testing
- Vehicle inspections
- Defensive driving
- DOT regulations
- Transporting students
- Weather condition driving
- Pre-trip inspections
- License endorsements
- Route navigation
- Bus evacuation drills
- Adaptable routes
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
School Bus Driver
Durham School Services
09.2024 - Current
School Bus Driver
First Student
05.2024 - 09.2024
Delivery Driver
Fed Ex Ground
01.2023 - 02.2024
Delivery Associate
Turbam LLC
12.2021 - 10.2022
Warehouse Associate
Max Finkeltstein Inc.
01.2021 - 07.2021
Line cook
Rutters
07.2020 - 12.2020
Shift Leader/Assistant Manager
Dominos Pizza
01.2020 - 07.2020
Warehouse Assistant
Bell and Evans
07.2019 - 12.2019
Loss Prevention Officer
Ace Hardware
06.2018 - 07.2019
EMT-B
First Aid and Safety Patrol EMS
06.2017 - 03.2018
Institute - Emergency Medical Technician- Basic
Myerstown First Aid Unit Institute
Highschool - General Studies
Eastern Lebanon County Highschool
Associate of Science - Human Services
Jefferson Community College
Supervisor Information
- Max Finkelstein, 610-741-7235, 100 Fort Motel Rd., Myerstown, PA, 17067
- Rutters, Becky, 717-644-9825, 1621 Cumberland St., Lebanon, PA, 17042
- Dominos Pizza, Michael Cascarino, 717-970-7000
- Bell and Evans, Henry Wallace, 717-865-6626, 2929 US 22, Fredericksburg, PA, 17026
- Ace Hardware, Ron Blaze, 717-861-1600, 139 Fredericksburg Rd, Fredericksburg, PA, 17026
- First Aid and Safety Patrol EMS, Bryan Smith, 717-272-1234, 254 S 11th St., Lebanon, PA, 17042
- Durham School Services, John Middlestate, 315-767-9552, 32780 US-11, Philadelphia, NY 13673