Joshua Paguio

• Processed customer orders accurately while providing exceptional service to enhance satisfaction.
• Prepared and served a variety of high-quality boba beverages efficiently.
• Maintained cleanliness and organization of workstations to ensure optimal workflow.
• Collaborated with team to implement promotional strategies, driving increased sales during peak hours.
• Engaged with customers to build rapport, address inquiries, and create a welcoming atmosphere.
• Learned all required tasks quickly to maximize performance.
• Developed strong cooperative relationships with coworkers and managers.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.

Position ended due to unexpected company closure

- Greeted customers as they walked in and took orders while making sure that orders are accurate and satisfied the customer

- Prepared drinks and cooked menu items according to company recipes and standards

- Restocked ingredients and supplies to ensure availability

- Maintained a clean work area as well as the dining area

- Provided customer service to guests by answering any questions they may have, explaining how to use any bowling equipment, and assisting with bowling lanes as needed

Monitored bowling lanes to ensure proper functioning and addressed problems with the mechanical team.

- Ensured proper function of bowling lanes and promptly resolved issues in collaboration with the mechanical team

- Worked with other departments in the company such as food and arcade to provide the best experience for guests

- Provided customer service by greeting customers, taking orders, and ensuring that the customers leave pleased with their experience

- Prepared pizzas and other items on the menu such as desserts and wings

- Maintained cleanliness of preparation area, cooking stations, and front of store to uphold health and safety standards

Ensured all ingredients and supplies were stocked in preparation areas and storage.