Joshua Pascual Cuevas
Springfield,MA
Summary
Customer-focused professional with strong skills in sales and client relations. Proven ability to cultivate trust and deliver personalized solutions. Bilingual in English and Spanish, improving interactions with diverse customer bases. Focused on driving sales and improving customer experience through strategic project management.
Overview
2
2
years of professional experience
Work History
Retail Sales Consultant
Xfinity
Springfield, MA
03.2025 - Current
- Built customer trust through friendliness, clarity, and attentiveness in order to make customers feel comfortable in selecting the relevant services
- Guided customers through the selection of upgrades within their budget, to ensure they felt confident in their purchase decision
Solar Manager
EcoSave
Springfield, MA
01.2024 - 02.2025
- Engaged with clients and service deliverers through calls, texts, and emails to keep clients confident and updated throughout the whole process of installing solar systems
- Fostered effective client relations during the course of projects, hence keeping the clients confident and assured
Education
Bachelor of Science - Computer Science
Springfield Technical Community College
Springfield, Massachusetts, MA01-2035
High School Diploma - College Prep Courses
Baystate Academy Charter School
Springfield, MA06.2023
Chestnut Talented & Gifted Middle School
Springfield, MA06.2019
Skills
- Bilingual-Spanish
- Communication
- Leadership
- Management
- Conflict De-escalation
- Sales strategies
- Attention to detail
- Customer satisfaction
Awards
- CPR Certified, Baystate Academy School, 2022
- Male Athlete Of The Year, Baystate Academy School, 2021-2023
- Teachers Favorite English Honors Essay S1, Springfield Technical Community College, 2023
Timeline
Retail Sales Consultant
Xfinity
03.2025 - Current
Solar Manager
EcoSave
01.2024 - 02.2025
Bachelor of Science - Computer Science
Springfield Technical Community College
High School Diploma - College Prep Courses
Baystate Academy Charter School
Chestnut Talented & Gifted Middle School