JOSHUA PAYNE
Nashville,TN
Summary
Accomplished operations management professional with a robust background in team leadership, process optimization, and the implementation of cost-effective strategies. Expertise in strategic planning, staff development, and enhancing operational efficiency has consistently resulted in significant workflow improvements and substantial cost reductions. A proven track record as a driven Sales Agent demonstrates the ability to establish market presence and effectively spearhead growth initiatives. Committed to leveraging extensive experience to further elevate organizational performance and profitability.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Realtor
Sage Realty Group
11.2024 - Current
- Executed social media marketing strategies to promote active listings and drive engagement.
- Guided clients through market conditions, pricing strategies, and legal requirements for property transactions.
- Organized and coordinated home viewings for prospective buyers.
- Coordinated open houses and various events aimed at showcasing properties for sale.
- Organized and prepared necessary documentation for real estate transactions, encompassing contracts, deeds, closing statements, and leases.
Owner
TOPS Management LLC
Huntsville, AL
01.2022 - Current
- Coordinated and optimized traffic and parking operations to ensure efficient access for attendees at Orion Amphitheater in Huntsville, AL.
- Recruited and trained a team of 50 personnel, focusing on executing Orion's comprehensive traffic strategy.
- Coordinated with local police departments to analyze and improve traffic control methods and strategies.
- Analyzed RFP requirements and meticulously drafted tailored responses to meet client specifications.
- Developed strategic partnerships resulting in numerous contracts, with the highest valued at 120k to enhance revenue streams.
- Managed logistics coordination for Something in the Water Festival, leading a team of 30 to facilitate a successful event experience for 60,000 attendees.
- Directed event planning for multiple festivals, including punk rock flea market in Murfreesboro, TN. Oversaw logistics for taco and margarita festival in Murfreesboro, TN. Managed operations for Sol Fest in New Brockton, AL. Led the organization of Imagine Fest in Rome, GA.
- Directed parking and traffic operations at Bonnaroo 2024 with a team exceeding 60 staff members.
- Traveled to multiple locations overseeing Spartan and Tough Mudder parking operations.
Agency Owner
COUNTRY Financial
Huntsville, AL
06.2024 - 08.2025
- Presented and explained product options to clients based on stated needs and goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Identified new opportunities for growth by researching potential markets and target customers.
- Boosted client retention through high-quality service and follow through.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
Project Manager
Trac 9
03.2023 - 03.2024
- Managed the development and assembly of portable shelters to enhance military readiness.
- Prepare reports for upper management regarding the status of projects.
- Hire and train teams to work safely on the manufacturing floor.
- Communicate material needs and requirements with the Purchasing Department.
- Visited Air Force installations to deploy modular shelters.
- Conducted weekly production meetings to ensure project alignment.
Account Manager
APEX Systems
02.2022 - 03.2023
- Fostered robust relationships within B2B sales environments.
- Built strong professional connections through strategic lunch meetings, networking events, and on-site interactions.
- Assess clients' requirements and allocate staffing resources to find suitable candidates.
- Negotiated MSAs and reviewed NDAs with government clients.
- Collaborated with Northrop Grumman, Lockheed Martin, and Boeing on staffing initiatives.
- Facilitated Teaming Agreements discussions.
- Assisted more than 10 senior engineers in securing six-figure roles in 2022.
- Generated $300,000 in account revenue.
Technical Recruiter
Ranger Defense
02.2020 - 01.2022
- Identified and engaged potential candidates for open job roles.
- Identified key performance indicators for proposals.
- Concentrate on roles in Engineering and IT.
- Followed up with both applicants and hiring managers throughout the recruitment process until a successful hire is achieved.
- Conducted initial screening of resumes to identify qualified candidates for technical positions.
- Collaborated with the HR team to ensure a smooth onboarding process for new hires.
Operations Manager
Aligned Traffic Management
05.2021 - 01.2022
- Managed parking and traffic operations at large-scale music festivals nationwide.
- Designed strategies for managing both inbound and outbound event traffic with drone technology.
- Trained and onboarded personnel for large-scale events.
- Teamed up with Apple to implement COVID-19 screening stations.
- Managed scheduling, training and inventory control.
- Mitigated business risks by working closely with staff members and assessing performance.
Account Manager
State Farm
Madison, AL
10.2020 - 05.2021
- Collaborated with marketing team to pinpoint potential prospects.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Generated leads and scheduled appointments.
- Cultivated strong customer relationships through regular follow-ups.
- Collaborated with agent to define and achieve marketing objectives.
- Set a new office benchmark for highest applications written in a single month as part of a team.
- Resolved customer complaints in a timely manner.
Supervisor
Festival Parking Management
Lebanon, TN
06.2015 - 01.2021
- Coordinated with a team of 100 employees to manage vehicle parking at Bonnaroo Music Festival.
- Guided teams during 12-hour shifts across a week in park-camp setup.
- Oversaw logistical tasks alongside administrative team.
- Managed incoming traffic of around 60,000 vehicles.
- Directed team of 10 employees in efficiently parking vehicles at Fontanel.
- Oversaw daily operations of valet stands.
- Supervised 15 employees during Imagine Fest and Phish.
- Formulated inbound and outbound parking solutions tailored to venue needs.
Team Lead
Block by Block
Nashville, TN
05.2016 - 10.2020
- Served as an ambassador for Nashville.
- Assisted visitors with inquiries and needs.
- Identified and assessed potential hires to match role requirements.
- Instructed new employees on standard operating procedures and quality control.
- Led special projects in collaboration with asset managers.
- Directed staff to execute client goals and strategies.
- Fostered collaborations through targeted business-to-business engagements.
Jimmy Floyd Family Center
Lebanon, TN
05.2012 - 08.2014
- Earned lifeguard credentials.
- Oversaw operations of indoor and outdoor facilities.
- Secured scuba certification to perform essential maintenance duties.
Wilson County Soccer Association
Lebanon, TN
08.2010 - 08.2013
- Secured official accreditation as a referee.
- Offered support and training to entry-level referees.
- Officiated games for youth athletic leagues.
- Maintained ongoing communication with players and parents.
Education
BBA - Business Administration
Middle Tennessee State University
Murfreesboro, TN12-2019
Skills
- Parking Operations
- Real estate law
- Staff management
- Business development
- Client relations
- Contract negotiation
Certification
- Property & Casualty License
- Health & Life License
- Real Estate License
Timeline
Realtor
Sage Realty Group
11.2024 - Current
Agency Owner
COUNTRY Financial
06.2024 - 08.2025
Project Manager
Trac 9
03.2023 - 03.2024
Account Manager
APEX Systems
02.2022 - 03.2023
Owner
TOPS Management LLC
01.2022 - Current
Operations Manager
Aligned Traffic Management
05.2021 - 01.2022
Account Manager
State Farm
10.2020 - 05.2021
Technical Recruiter
Ranger Defense
02.2020 - 01.2022
Team Lead
Block by Block
05.2016 - 10.2020
Supervisor
Festival Parking Management
06.2015 - 01.2021
Jimmy Floyd Family Center
05.2012 - 08.2014
Wilson County Soccer Association
08.2010 - 08.2013
BBA - Business Administration
Middle Tennessee State University
Websites, Portfolios, Profiles
www.linkedin.com/in/joshua-payne-b9b289159