Joshua Pena-Cuevas
MGM Grand
Las Vegas,United States
Summary
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
2
Languages
10
years of professional experience
Work History
Security Officer
3 Years 5 Months- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Sales Associate
2 Years 8 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Sales Associate
5 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Loop Driver/Commercial Sales
2 Years- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Sales Associate
3 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Solved customer challenges by offering relevant products and services.
Sales Associate
10 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Cook
1 Year 2 Months- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
High School Diploma
Skills
Knowledgeable of Las Vegas area and Community
Native Nevadan since 2001
Data Entry
Specialized in Inventory maintenance and tracking
Crystal Commerce
Merchant website and inventory tracker
PR and Customer Retention
Security guard license
General security
Incident reporting
First aid and CPR certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Officer
MGM Grand
03.2023 - Current
Sales Associate
Wii Play Games 1
07.2020 - 03.2023
Sales Associate
Wii Play Games 2
06.2020 - 11.2020
Loop Driver/Commercial Sales
Pep Boys
06.2018 - 06.2020
Sales Associate
Wii Play Games 1
02.2018 - 05.2018
Sales Associate
Wii Play Games 2
07.2017 - 05.2018
Cook
FarmBasket
04.2016 - 06.2017
Western High School
High School Diploma