Joshua Perry
Huntington,WV
Summary
Dynamic IT professional with a proven track record at Apex Systems, adept in advanced troubleshooting and network infrastructure management. Excelled in enhancing system efficiency and security, leading teams to exceed sales targets, and developing Python software for inventory management. Skilled in PowerShell scripting and renowned for exceptional team management and creative solution development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
L1 Desktop Engineer / Support
Apex Systems
05.2024 - Current
- Efficiently resolve hardware, software, and network issues to minimize downtime
- Manage system updates, security patches, and application installations
- Prioritize and track service requests using advanced ticketing systems
- Collaborate with Level 2 engineers to address complex technical challenges
- Create knowledge base articles to improve team efficiency
- Conduct workstation evaluations and implement refresh strategies
- Provide clear technical guidance to users of varying expertise levels
IT Helpdesk / IT Analyst
Cabell Huntington Hospital
04.2023 - 04.2024
- Managed Service Now tickets, upgraded servers/workstations, and set up networks/workstations in a hospital environment
- Utilized SCCM and PowerShell for deployment and automation
Manager
CPR by Assurant
Huntington, WV
09.2020 - 11.2023
- Led a team of 10, exceeding sales targets, managing quality control and repairs
- Developed Python software for inventory pricing
Owner
Future Technologies LLC
Huntington, WV
07.2019 - 09.2020
- Grew a business focused on troubleshooting and IT services for local businesses
- Specialized in server and database updates for medical offices
Manager/Lead Technician
Malfunction Junction
Huntington, WV
06.2016 - 07.2019
- Managed a team of 6, focusing on customer service, sales, and technical training
- Managed inventory, refurbished devices for resale
Avionics Maintenance Technician (5939)
US Marine Corps
, United States
- Managed radio and satellite communications including operation, maintenance, and security of classified materials
- Supported Windows-based networks and communication devices
- Trained in emergency planning, handling, and storing classified materials
- Gained knowledge in security network management and operational security
- Participated in values-based training & leadership development, working effectively in fast-paced team environments
Education
High School Diploma -
University of Michigan
Ann Arbor, MI05-2013
Skills
- Advanced Troubleshooting Skills
- Network Infrastructure Management
- PowerShell Scripting with SCCM
- Proficient in Python
- Web Development Using HTML
- CSS Proficiency
- Proficient in JavaScript
- Java Application Programming
- Website Design Expertise
- Proven sales and customer service expertise
- Team management and training
- Experienced with Microsoft Office Tools
- Advanced Data Querying Skills
- Power BI Reporting Skills
- SQL Programming
- Security network management and operational security (military experience)
- Excellent communication
- Creative Solution Development
- Effective Multitasking
- Technical Problem Solving
- Proficient in Virtual Desktop Solutions
- Technical support
- Data-Driven Technical Analysis
- Network security
- Data security
- Coding and design
- System administration
- Effective Technical Communication
- Ticketing systems
Certification
- CompTIA A+
- Apple Certified Technician
- Python Programming (University of Michigan)
- Excel Certification (Coursera)
- WISE Certified
References
Available upon request.
Timeline
L1 Desktop Engineer / Support
Apex Systems
05.2024 - Current
IT Helpdesk / IT Analyst
Cabell Huntington Hospital
04.2023 - 04.2024
Manager
CPR by Assurant
09.2020 - 11.2023
Owner
Future Technologies LLC
07.2019 - 09.2020
Manager/Lead Technician
Malfunction Junction
06.2016 - 07.2019
Avionics Maintenance Technician (5939)
US Marine Corps
High School Diploma -
University of Michigan