Joshua Peterson

• Promoted to Activities Director in January 2025 after starting as Assistant.
• Designed engaging activity programs to foster social interaction among residents.
• Coordinated recreational events, boosting resident participation and enjoyment.
• Collaborated with staff to ensure activities met residents' physical and mental needs.
• Managed daily scheduling of activities to maximize resident engagement.
• Created promotional materials to keep residents informed about upcoming events.
• Evaluated resident feedback to enhance future programming and offerings.
• Formulated policies for effective implementation of activities within organization.

• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Supported needs of 60+ residents under long-term care.

• Kept work area tidy and sanitary, promptly addressing spills, and other messes.
• Monitored amounts of each ice cream flavor and replaced when depleted.
• Observed health code regulations and internal policies for cleaning and sanitizing.
• Maintained menu knowledge to provide recommendations and answers to customer questions.
• Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
• Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
• Demonstrated continuous knowledge of menu and service offerings, promotional products and new flavors.

Organized Operation Merry Christmas, managing event logistics and participant check-in/out.

Supported store manager in daily operations, including inventory management and staff scheduling.

Ensured compliance with cash handling procedures by opening and closing the store as required.

Acquired extensive product knowledge to assist customers with tailored recommendations.

• Contributed to visual merchandising efforts, aligning displays with brand standards.
• Cultivated strong relationships with key customers through personalized service delivery.
• Maintained a clean and organized store environment, ensuring optimal product display and stock levels.
• Evaluated team performance based on established criteria, offering constructive feedback for improvement.

• Served and scooped ice cream, adhering to precise sizing specifications.
• Greeted customers warmly, providing exceptional service and flavor recommendations.
• Maintained cleanliness of work area and equipment throughout shifts.
• Operated cash register, processing customer payments efficiently and accurately.
• Handled customer inquiries, resolving issues promptly and courteously.
• Followed health and safety guidelines to uphold food quality standards.
• Assisted customers in selecting flavors and toppings based on preferences.

• Organized dining areas to optimize guest experience and satisfaction.
• Delivered food and beverages promptly to support servers and enhance service efficiency.
• Removed dirty dishes and utensils to uphold cleanliness standards at tables.
• Stocked service stations with necessary supplies to facilitate smooth service flow.
• Set up and reset tables for varied dining experiences throughout shifts.
• Communicated special requests or dietary needs to kitchen staff for accurate preparation.
• Maintained cleanliness of food preparation areas and equipment to ensure safety compliance.
• Monitored food quality during preparation to guarantee freshness and adherence to standards.