Joshua Petty
Monument,CO
Summary
Dynamic professional with a proven track record in customer support and data entry proficiency, honed at American Family Insurance. Excelled in client relationship building and problem-solving, significantly enhancing customer satisfaction. Expert in employing active listening and technical aptitude to streamline customer experience during claims processing. Worked with minimal support during late nights and weekends developing a capacity to work individually and with little outside input if necessary.
Overview
12
12
years of professional experience
Work History
Claims Care Center Representative
American Family Insurance
01.2017 - 11.2024
- Assisted with intake and handling of claims.
- Set up initial services, assisted with informing insureds and claimants with questions and notated claims with potential relevant claim information gleaned from conversation.
- Practiced de-escalation methods when working with clients that were undergoing stressful situations.
- Learned from various employees in different departments on how best to assist with claims handling.
Sales Associate
Bass Pro Shops
08.2016 - 01.2017
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Waiter/Host
O'Hana Japanese Steakhouse
05.2013 - 06.2016
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Education
High School Diploma -
Kickapoo High School
3710 S Jefferson Ave, Springfield, MO 6580706-2013
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client relationship building
- Technical aptitude
- Problem-solving
- Active listening
- Problem-solving abilities
Timeline
Claims Care Center Representative
American Family Insurance
01.2017 - 11.2024
Sales Associate
Bass Pro Shops
08.2016 - 01.2017
Waiter/Host
O'Hana Japanese Steakhouse
05.2013 - 06.2016
High School Diploma -
Kickapoo High School