Tina Wilson
Montgomery City,Missouri
Summary
Dynamic professional with extensive experience at AFICS, utilizing analytical skills and insurance policy expertise to boost customer satisfaction and optimize claims processing. Demonstrates a proven track record in team collaboration, consistently implementing innovative solutions that enhance service delivery and operational efficiency. Core competencies include process optimization, project management, and data analysis, all aimed at streamlining workflows for improved performance. A motivated individual committed to embracing new challenges while maintaining a strong work ethic and exceptional interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Care Center Representative
AFICS
Montgomery City, MO
03.2024 - Current
- Organized information by using spreadsheets, databases or word processing applications.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Championed the adoption of new technologies to improve team productivity and service delivery.
Associate Claims Care Center Representative
AFICS
08.2021 - 03.2024
- Engagement Committee Ambassador.
- Worked productively in a fast-moving work environment to process large volumes of claims.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs, or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Commercial Lines Account Manager
Scott Agency Inc
01.2020 - 08.2021
- Maintained consistent knowledge of industry products and attended continuous education events to increase product knowledge.
- Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.
- Calculated premiums and established payment methods for sales.
- Evaluated competitors' products and services to gain competitive advantage.
- Analyzed customer needs to provide customized insurance solutions.
Customer Service Representative
American Bank Of Missouri
06.2017 - 01.2020
- Educated customers on the use of the banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customers' financial needs, established trust, and optimized sales opportunities, resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Education
AIC - Associate in Claims
The Institutes
RemoteSome College (No Degree) - Medical Technology
St. Charles Community College
St. Charles, MOSkills
- Insurance Policy Knowledge
- Analytical-minded
- Excellent people skills
- Personal accountability
- Excellent time management skills
- Team Collaboration
- Critical thinking
Accomplishments
- Promoted to Claims Care Center Representative in 2024
- All4One Nominee
Certification
- Property and Casualty License in MO, obtained in 2020
- Currently Enrolled for AIC Designation
References
References available upon request.
Timeline
Claims Care Center Representative
AFICS
03.2024 - Current
Associate Claims Care Center Representative
AFICS
08.2021 - 03.2024
Commercial Lines Account Manager
Scott Agency Inc
01.2020 - 08.2021
Customer Service Representative
American Bank Of Missouri
06.2017 - 01.2020
AIC - Associate in Claims
The Institutes
Some College (No Degree) - Medical Technology
St. Charles Community College
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