Blanca Perez Rivera
Farmers Insurance Company
Broken Arrow
1
Language
1
Certification
12
years of professional experience
Detail-oriented claims representative with a proven track record in managing high-volume territories, negotiating settlements, and resolving complex coverage issues. Committed to delivering exceptional service and building trust with clients.
Field claims professional prepared for impactful roles in claims management. Comprehensive experience in investigating, evaluating, and resolving claims with focus on accuracy and client satisfaction. Known for strong team collaboration and adaptability in dynamic environments. Expertise in negotiation and communication, valued for reliability and flexibility.
Work History
Senior Property Field Claims Representative
3 Years 5 Months- Managed a high-volume field territory while balancing inspections, documentation, negotiations, and regulatory compliance.
- Performed on-site property inspections and prepared detailed estimate using Xactimate.
- Negotiated equitable claim settlements with homeowners, contractors, and public adjusters.
- Built trust with customers during stressful situations through clear communication and solution-focused service.
- Resolved complex coverage issues while maintaining accuracy and attention to detail.
Retail Merchandise Manager
2 Months- Developed and implemented visual merchandising strategies to enhance product presentation and customer engagement.
- Oversaw merchandise planning and allocation to optimize sales performance across multiple locations.
- Analyzed sales data to identify trends, adjusting inventory levels and assortments accordingly.
- Trained and mentored team members on best practices in merchandising and customer service excellence.
Assistant Store Manager
3 Years 1 Month- Led team in achieving sales targets through effective merchandising and inventory management.
- Implemented loss prevention strategies, reducing shrinkage through staff accountability and process improvements.
- Trained and mentored new staff on store policies and customer service protocols.
- Developed employee schedules to optimize coverage during peak hours and enhance operational efficiency.
- Analyzed sales data to identify trends, informing strategic decisions for product promotions and displays.
- Fostered a positive work environment, enhancing team collaboration and morale among staff members.
- Streamlined store operations by refining procedures, resulting in improved customer satisfaction scores.
- Conducted regular performance evaluations to support professional development and ensure high-quality customer interactions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Marketing Desk Associate/ Legal Assistant/Administrative Assistant
4 Years 9 Months- Coordinated communication between clients and attorneys, ensuring timely responses and resolution of issues.
- Assisted in the preparation of legal documents and correspondence for attorney review and filing.
- Maintained accurate filing systems and updated client records using case management software.
- Managed daily client inquiries and scheduled appointments to optimize office workflow.
- Answered phones and assisted callers with inquiries.
- Established relationships with guests to grow and retain client base.
- Maintained accurate records of client interactions, ensuring a high level of organization and accountability.
- Provided administrative support to executives, enhancing overall department effectiveness.
- Maintained a well-organized filing system for easy access to important documents and information.
- Conducted legal research to support case preparation and ensure compliance with regulations.
- Drafted and reviewed legal documents, ensuring accuracy and adherence to procedural standards.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
- Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
Education
No Degree - Coursework Toward A.S. in Business Administration
High School Diploma
Skills
Claims handling
Property damage assessment
Liability determination
Insurance policy knowledge
Insurance regulations
Claims investigation
Negotiation techniques
Report writing
Attention to detail
Critical thinking
Time management
Organizational skills
Organizational skills
Team leadership
Certification
Property Adjuster license in Oklahoma & Texas.
Languages
Spanish
Native or Bilingual
Timeline
Senior Property Field Claims Representative
Farmers Insurance Company
01.2023 - 06.2026Read More
Retail Merchandise Manager
Ulta Beauty Inc.
10.2022 - 12.2022Read More
Assistant Store Manager
Cox Communications
08.2019 - 09.2022Read More
Marketing Desk Associate/ Legal Assistant/Administrative Assistant
Wirth Law Office
08.2014 - 05.2019Read More
Tulsa Community College
No Degree from Coursework Toward A.S. in Business Administration
Read More
Union High School
High School Diploma
Read More