Kacia Maddox
P & C Insurance Specialist
Gilbert,AZ
Summary
Property and Casualty insurance specialist with first-rate skills in claims, policy service, and underwriting for auto and fire company. Detail oriented quality customer interaction and policy interpretation. Talented at organizing and prioritizing time-sensitive requests and projects. Motivated to exceed business expectations while delivering highly accurate results.
Overview
38
38
years of professional experience
22
22
years of post-secondary education
Work History
Auto Claims Property Complex Specialist
State Farm Insurance
06.2023 - Current
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
Auto Claims Adjuster - Non-injury
USAA
09.2016 - 06.2019
- Examined photographs and surveillance and any other documents relating to claims to assist in determining liability.
- Negotiated with claimants to settle claims.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
Underwriting Assistant - Property and Casualty
State Farm Insurance
08.1990 - 10.1995
- Review and process applications and policy transactions according to established guidelines.
- Perform premium breakdowns, electronically/and or manually calculate rates based on selected coverages.
- Prepare/type variety of reports, endorsements, filings, form letters and cancellation letters.
- Engage with customers to identify and address adverse situations.
- Responded to customer and agent requests via telephone and email and effectively answered questions and inquiries.
Customer Service Representative
USAA
01.1988 - 06.1990
- Initiated, processed and recorded new policies for auto and homeowners.
- Educated and advised on available coverages for policyholders.
- Processed policy endorsements and accurately calculated premiums.
- Answered heavy volume of customer calls with minimal wait times.
Policy Service Representative - Auto
Cal Farm Insurance
06.1986 - 01.1988
- Input applications for auto insurance.
- Processed endorsements and necessary letters.
- Carried out administrative tasks by communicating with clients and agents.
- Calculated adjustments, premiums and refunds.
Education
Associate of Applied Science - Equine Science
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ 01.1998 - 06.2020
Skills
Claims handling
Claims process explanation
Customer service expertise
Interpersonal Communication
Flexible and Adaptable
Insurance regulations knowledge
Timeline
Auto Claims Property Complex Specialist
State Farm Insurance
06.2023 - Current
Auto Claims Adjuster - Non-injury
USAA
09.2016 - 06.2019
Associate of Applied Science - Equine Science
Maricopa Community Colleges - Scottsdale Community College
01.1998 - 06.2020
Underwriting Assistant - Property and Casualty
State Farm Insurance
08.1990 - 10.1995
Customer Service Representative
USAA
01.1988 - 06.1990
Policy Service Representative - Auto
Cal Farm Insurance
06.1986 - 01.1988
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