AUTUMN WHITE
Houston,Texas
Summary
Results-driven insurance professional with proven track record in auto claims assessment and resolution. Adept at managing complex claims and delivering fair settlements, with keen eye for detail and adherence to legal guidelines. Valued for strong collaboration with team members and adaptability in dynamic environments, ensuring client trust and satisfaction through effective problem-solving and communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property & Auto Claims Adjuster
Pilot Catastrophe
01.2023 - Current
- Acted as a reliable point of contact for customers ' throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
Property Claims Processor
PLS Claims
01.2020 - 01.2023
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
Field Property Claims Processor
KBR
01.2018 - 01.2020
- Investigate, determines coverage of loss and adjusts all elements of property loss claims
- May be called upon to assist for catastrophe duty, for Catastrophe (CAT) roles, investigative fieldwork includes a high amount of travel to claim location
- Conducts inspections of a loss sites, writes appraisals for dwelling repairs and issues payment to policyholders where possible
- Held positions between contracting assignments with KBR
General Manager
The Bawdy Bar Spa
01.2016 - 07.2018
Apple iTunes & Billing
Teleperformance
06.2017 - 01.2018
Receptionist
Marriott Hotels
06.2016 - 01.2017
Education
LANGHAM CREEK HS
Skills
- Claims handling
- Policy interpretation
- Claims investigation
- Insurance regulations knowledge
- Risk assessment
- Claims investigations
- Customer service expertise
- Claims process explanation
Certification
- State Farm Auto
- State Farm Property Estimatics
- State Farm Property Policy
- State Farm Property
- Pilot Cat. Inside Adjuster
Licenced
Licensed in 13 States.
Timeline
Property & Auto Claims Adjuster
Pilot Catastrophe
01.2023 - Current
Property Claims Processor
PLS Claims
01.2020 - 01.2023
Field Property Claims Processor
KBR
01.2018 - 01.2020
Apple iTunes & Billing
Teleperformance
06.2017 - 01.2018
Receptionist
Marriott Hotels
06.2016 - 01.2017
General Manager
The Bawdy Bar Spa
01.2016 - 07.2018
LANGHAM CREEK HS