Courtney Malone

Carrier Programs Supported: State Farm | Progressive | USAA | TWIA | FedNat | PSIC

Property Adjuster

• Managed claims lifecycle from initial loss reporting to final claim closure, ensuring compliance with carrier guidelines and regulatory requirements while facilitating timely settlements.
• Validated repair scope and line-item pricing using Xactimate, ensuring accurate justification for additional damages to support effective claim resolutions.

Auto Estimator

• Assessed visible damages through virtual vehicle inspections, determining repair scope and identifying necessary parts and labor for accurate repair estimates.
• Applied industry-standard repair procedures and OEM guidelines to determine proper repair methods, parts replacement, and refinish requirements while ensuring estimate accuracy using CCC One or Audatex
• Collaborated with repair facilities to ensure timely processing of claims and customer satisfaction.

Supplement Specialist

• Analyzed property damage estimates to identify omitted damages, scope discrepancies, and pricing adjustments, ensuring accurate claim valuation and alignment with carrier guidelines.
• Prepared and revised supplemental estimates using Xactimate, reviewing contractor documentation, photos, and inspection reports to support additional repair cost.
• Collaborated with adjusters, contractors, and internal claims teams to review supplemental requests, resolve estimate variances, and facilitate timely claim resolution.

Loan Accountant

• Investigated and resolved loan discrepancies by analyzing account activity and updating records to maintain financial accuracy.
• Performed loan account adjustments and transaction reviews to ensure accuracy of balances, payments, and account records.

Operational Expense Coordinator

• Reviewed and processed expense transactions for accurate documentation, coding, and compliance with internal financial procedures, supporting financial integrity.
• Maintained expense records and assisted with reconciliation activities to support accurate financial reporting and cost tracking.

Customer Service Specialist

• Provided account support to borrowers, addressing inquiries on loan terms, payment options, and account status, fostering high customer satisfaction.
• Resolved complex account issues by researching loan records, coordinating with internal departments, and delivering clear solutions to customers.

Front-End Collections

• Contacted customers with delinquent auto loan accounts to negotiate payment arrangements, restoring accounts to good standing while ensuring compliance with collection regulations.
• Reviewed account histories and financial information to determine appropriate repayment solutions and minimize delinquency risk.