Shamanika Myles
Bethlehem,PA
Summary
Results-driven claims and customer service professional with experience in claims investigation, dispute resolution, and end-to-end
claims processing. Known for strong analytical, communication, and problem-solving skills in fast-paced, remote environments.
Open to discussing additional qualifications and transferable strengths that support organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Allstate
03.2025 - Current
- Handle end-to-end claim processing, documentation, and adjudication
- Respond to policyholder and third-party inquiries with professionalism
- Analyze claim trends to support process improvement and risk mitigation
Claims, Disputes and Investigations Agent (Remote)
Paypal
02.2022 - 03.2025
- Conducted investigations reviewing police, medical, and financial records
- Identified fraud indicators and supported dispute resolution efforts
- Maintained accurate case documentation and resolved escalated customer issues
Customer Service Consultant (Remote)
CarMax
06.2020 - 09.2022
- Managed high-volume customer interactions while maintaining satisfaction goals
- Guided customers through purchasing, financing, and warranty options
Quality Assurance Specialist (Remote)
BPA International
06.2018 - 04.2020
- Executed software testing, defect tracking, and root cause analysis
- Ensured compliance with quality standards and documented results
Store Manager of Operations
Sephora
New York, NY
06.2012 - 10.2017
- Led daily operations, inventory, and team performance
- Increased sales by 75% through strategic merchandising and promotions
Head Teacher
ABC Echo Park
New York, NY
01.2011 - 11.2012
- Led curriculum development initiatives to enhance educational quality and student engagement.
- Mentored and trained staff on best teaching practices and classroom management strategies.
- Implemented assessment tools to measure student progress and inform instructional adjustments.
- Fostered a positive school culture by promoting collaboration among teachers, students, and parents.
Cashier
Whole Foods Market Inc
New York, NY
10.2008 - 12.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through diligent cash handling practices.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth store operations during peak hours.
Education
High School Diploma - undefined
Choir Academy of Harlem
New York, NY900 Hour Welding Course - undefined
Arclabs Welding School
01-2022
Skills
Claims Investigation & Processing
Policy Interpretation & Analysis
Customer Service & Conflict Resolution
CRM Systems & Microsoft Office
Effective Communication (Verbal & Written)
Problem Solving & Decision-Making
Certification
- Customer Service: Call Control Strategies
- Stress Management Consulting Certification
- Artificial Intelligence: Business Strategies and Applications
Timeline
Claims Adjuster
Allstate
03.2025 - Current
Claims, Disputes and Investigations Agent (Remote)
Paypal
02.2022 - 03.2025
Customer Service Consultant (Remote)
CarMax
06.2020 - 09.2022
Quality Assurance Specialist (Remote)
BPA International
06.2018 - 04.2020
Store Manager of Operations
Sephora
06.2012 - 10.2017
Head Teacher
ABC Echo Park
01.2011 - 11.2012
Cashier
Whole Foods Market Inc
10.2008 - 12.2010
High School Diploma - undefined
Choir Academy of Harlem
900 Hour Welding Course - undefined
Arclabs Welding School