Patrick J. Krawietz
Associate Property Adjuster
San Antonio,TX
Summary
Proactive and detail-oriented professional with extensive experience in call center operations, sales, and product provision. Demonstrated ability to evaluate performance, ensure compliance, and mitigate risk through detailed process assessments and data analysis. Adept at identifying root causes, driving process improvements, and fostering consistent adherence to internal policies and procedures. Committed to maintaining excellence in service delivery and operational efficiency to protect brand reputation and achieve business objectives.
Overview
21
21
years of professional experience
Work History
Licensed Claims Contact Center Representative
USAA
02.2024 - Current
- Conducted first notice of loss calls, gathering critical claim details to initiate and advance investigations effectively.
- Leveraged strong time management and organizational skills to meet schedule adherence and workloads.
- Supported CAT response outbound call operations, handling surges with accuracy and efficiency.
- Proficiently documented and processed member interactions in compliance with USAA policies and regulatory standards.
- Delivered detailed verbal and written communication to members.
- Recognized for outstanding call quality and adherence requirements.
- Requested professional vendor services on behalf of USAA members.
- Identified and investigated claims and coverage concerns.
- Frequently exceed performance metrics, ensuring accurate claims processing.
Residential Mortgage Loan Officer
ALIGNED MORTGAGE
10.2018 - 02.2024
- Developed and maintained strong client relationships, providing tailored loan solutions to meet unique needs.
- Communicated with all stake holders during loan cycle, while meeting strict deadlines.
- Oversaw the loan process from origination to funding, ensuring compliance with TILA/REG Z and other federal regulations.
- Utilized training materials, reference tools, and acquired new industry tools to become productive team member.
- Delivered expert product knowledge to clients and partners, achieving annual production goals of $10M.
- Resolved conflicts, negotiated transactions for customer benefit, and maintained a 5-star customer service rating.
Senior Secondary Marketing Collateral Review Specialist
USAA FEDERAL SAVINGS BANK
03.2004 - 06.2018
- Conducted comprehensive audits and quality assurance reviews, ensuring alignment with compliance standards.
- Collaborated with leadership to assess organizational readiness, identify risks, and optimize team workloads.
- Prepared and analyzed detailed production reports to monitor trends and drive informed decision-making.
- Oversee cross functional team impacts, identify gaps and determine organizational readiness based on need to load balance team workloads.
- Gathered and researched data to organize information into daily/weekly/monthly production reports
- Supported change adoption by providing insights on the impact of new guidelines and processes.
- Maintained high-quality standards and mitigated operational risks.
Education
Master of Science - Organizational Leadership
Our Lady of The Lake University , School of Business
San Antonio, TexasBachelor of Science - Political Science
Texas A&M University
College Station, TexasSkills
Process Improvement & Training
Claims Investigation
Underwriting & Compliance Expertise
Communication & Relationship Management
Insurance Policy Knowledge
Proficiency in Claims Processes & Mortgage Regulations
Customer service and support
Hobbies
Marathon running since 2003
Two-time Ironman finisher
Timeline
Licensed Claims Contact Center Representative
USAA
02.2024 - Current
Residential Mortgage Loan Officer
ALIGNED MORTGAGE
10.2018 - 02.2024
Senior Secondary Marketing Collateral Review Specialist
USAA FEDERAL SAVINGS BANK
03.2004 - 06.2018
Master of Science - Organizational Leadership
Our Lady of The Lake University , School of Business
Bachelor of Science - Political Science
Texas A&M University
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