NATALIE HOWARD
Richmond,TX
Summary
Customer-focused banking professional with over 14 years of experience in financial services, branch operations, and team leadership. Skilled in delivering exceptional client experiences, mentoring staff, and ensuring regulatory compliance and audit readiness. Certified Notary with proven success in driving sales, increasing market share, and maintaining operational excellence.
Overview
14
14
years of professional experience
Work History
Financial Service Representative
SouthState Bank
Houston, TX
08.2025 - Current
- Provide financial solutions and account services to meet customer needs.
- Deliver excellent customer service and resolve account issues efficiently.
- Support branch sales goals through referrals and relationship building.
- Assist with daily branch operations, compliance, and audit readiness.
- Mentor new employees and assist with training and onboarding.
Financial Service Representative
Third Coast Bank
Houston, TX
05.2022 - 08.2025
- Served as a trusted advisor to clients, providing solutions tailored to financial needs.
- Delivered top-tier customer service, resolving issues quickly and effectively.
- Mentored and trained colleagues to improve performance and knowledge of bank systems.
- Recognized as Mantl/TCR Champion for expertise in branch systems.
- Assisted with branch operations, audits, and compliance procedures.
Member Service Representative / Branch Manager
Houston Federal Credit Union
Houston, TX
08.2020 - 05.2022
- Managed daily branch operations, ensuring compliance, audit readiness, and operational efficiency.
- Supervised and supported branch staff, including scheduling, training, and performance coaching.
- Led daily staff huddles to review goals, sales performance, and operational updates.
- Developed and implemented sales strategies that increased branch growth and market share.
- Coached and mentored employees to improve performance, productivity, and customer service delivery.
Financial Service Representative / Head Teller
Regions Bank
Houston, TX
04.2014 - 08.2020
- Delivered personalized financial solutions and consistently met sales/ referral goals.
- Supported branch manager with operational oversight and compliance readiness.
- Mentored and onboarded new hires, improving team productivity.
- Managed audits, prepared job aids, and helped streamline branch operations.
- Contributed to achieving branch sales targets through proactive client engagement.
Personal Banker / Branch Manager
First Convenience Bank
Houston, TX
01.2012 - 04.2014
- Managed daily branch operations including cash controls, compliance, and customer service standards.
- Supervised branch staff, created schedules, and ensured proper staffing coverage.
- Trained and coached employees on sales, customer service, and banking procedures.
- Monitored branch performance, sales goals, and referral activity.
- Assisted customers with accounts, loans, and financial products while maintaining branch sales goals.
- Handled escalated customer concerns and ensured positive customer experience.
Education
High School - undefined
Callaway High School
Jackson, MSSkills
Customer Relationship Management
Financial Services & Banking Operations
Staff Leadership & Mentoring
Audit Readiness & Compliance
Sales Growth & Business Development
Process Improvement & Training
Notary Public (Certified)
Accomplishments
- Promoted into leadership and branch management responsibilities across multiple banking institutions.
- Consistently met or exceeded branch sales, referral, and customer service goals.
Timeline
Financial Service Representative
SouthState Bank
08.2025 - Current
Financial Service Representative
Third Coast Bank
05.2022 - 08.2025
Member Service Representative / Branch Manager
Houston Federal Credit Union
08.2020 - 05.2022
Financial Service Representative / Head Teller
Regions Bank
04.2014 - 08.2020
Personal Banker / Branch Manager
First Convenience Bank
01.2012 - 04.2014
High School - undefined
Callaway High School