Joshua Phillips
Conyers,GA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably at Taco Bell. Skilled in safe food handling and conflict resolution, I excel in fast-paced environments, ensuring quality and service exceed expectations. Demonstrated ability to lead teams and improve processes, contributing to significant improvements in workplace productivity and customer experience.
Overview
9
9
years of professional experience
Work History
Fast Food Worker
Taco Bell
02.2021 - 12.2022
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Made change and returned correct cash and coin to patrons.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Trained newly hired employees on routine tasks and customer service.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Processed orders on POS system and accepted cash and charge payments.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Accurately operated cash register to process customer payments.
Warehouse Worker
Kings Hawaiian
03.2020 - 10.2020
- Consistently lifted materials weighing as much as 50 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Assisted in receiving, stocking and distribution of merchandise.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assembled pallets and crates for secure transportation of materials.
Janitorial Supervisor
Power to Get Wealth LLC
05.2014 - 07.2019
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Conducted or assisted with screening and hiring of job applicants, training employees, and administering performance reviews to maintain adequate and qualified workforce.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
Education
High School Diploma - General Studies
Star Spencer High School
Spencer, OK05.2013
Skills
- Restaurant Operations
- Customer Service
- Order Management
- Safe Food Handling
- Conflict resolution techniques
- Food Safety Compliance
- Fast and efficient service worker
- Reliable and punctual
- Point of Sale (POS) system operation
- Cleaning and sanitation
- Accustomed to shift work
Timeline
Fast Food Worker
Taco Bell
02.2021 - 12.2022
Warehouse Worker
Kings Hawaiian
03.2020 - 10.2020
Janitorial Supervisor
Power to Get Wealth LLC
05.2014 - 07.2019
High School Diploma - General Studies
Star Spencer High School