Joshua Phillips
Pike Road,AL
Summary
Proven leader with experience in retail environments focused on sales and customer service. Dedicated and hardworking. Leads and motivates team members to provide exceptional service every time. Knowledgeable about all aspects of store operations to target improvements and enhance operations.
Overview
28
28
years of professional experience
Work History
Meat Department Manager
Publix Supermarkets Inc.
Montgomery, AL
06.2022 - Current
- Managed daily operations of meat department, ensuring compliance with safety and quality standards.
- Trained and mentored staff on best practices for meat handling and customer service.
- Developed and implemented inventory management procedures to optimize stock levels.
- Analyzed sales trends to forecast demand and adjust product offerings accordingly.
- Led initiatives to improve waste reduction, enhancing overall departmental efficiency.
Meat/Seafood Team Leader
Whole Foods Market
Montgomery, AL
08.2019 - 05.2022
- Supervised team of 7 employees in retail establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Oversaw food preparation, production and presentation according to quality standards.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Service Deli Manager
Costco
Montgomery, AL
09.2017 - 08.2019
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Managed team of 10 employees in high-volume deli doing more than $50000 in business each week.
- Prepared and led food service training programs to teach staff various tasks.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
Meat/Seafood Team Leader
Whole Foods Market
Montgomery, AL
10.2016 - 09.2017
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Meat Department Manager
Food Outlet
Prattville, AL
07.2013 - 10.2016
- Coached team members on equipment safety, food handling and merchandising techniques.
- Delivered quality meat and poultry products to meet specifications of customers, resulting in consistent sales.
- Packed display case with meat and poultry products, checking price tags for accuracy.
- Modeled primary and secondary meat cutting skills with steak and boning knives to mentor meat counter associates.
Meat/Seafood Manager
Winn-Dixie Stores Inc.
Montgomery, AL
03.1998 - 07.2013
- Implemented health and food safety protocols for sales and production environments.
- Determined effective department schedules and delegated work to employees based upon strength and experience.
- Performed waste minimization, saleable yield and predictive costing methods for meat department.
- Advised customers on alternative cuts, cooking methods, storage requirements and nutritional aspects of meat.
- Established loyalty, executing flawless customer engagement to drive client retention.
Education
High School Diploma -
Jefferson Davis High School
Montgomery, AL05-1998
Skills
- Training & Development
- Team management
- Problem resolution
- Food safety understanding
- Employee development
- Driving business growth
- Work ethic
- Sanitation standards
- Schedule management
- Staff leadership
Accomplishments
2020 South All-Star Honorable Mention for Meat/Seafood
Culture Champion
Food Safety Certified
CPR Certified
Timeline
Meat Department Manager
Publix Supermarkets Inc.
06.2022 - Current
Meat/Seafood Team Leader
Whole Foods Market
08.2019 - 05.2022
Service Deli Manager
Costco
09.2017 - 08.2019
Meat/Seafood Team Leader
Whole Foods Market
10.2016 - 09.2017
Meat Department Manager
Food Outlet
07.2013 - 10.2016
Meat/Seafood Manager
Winn-Dixie Stores Inc.
03.1998 - 07.2013
High School Diploma -
Jefferson Davis High School