Joshua Plato
Summary
Customer-focused Retail Associate experienced in delivering exceptional service and driving sales through effective communication and interpersonal skills. Fostered welcoming environments by addressing customer needs and providing tailored product recommendations. Leveraged advanced knowledge of fashion trends to enhance customer satisfaction and exceed expectations.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
Oncue Express
Oklahoma City
03.2024 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Guided customers in product selection, enhancing their shopping experience and satisfaction.
- Assisted customers with finding the right product for their needs.
- Educated customers about promotions and product features clearly.
- Operated point-of-sale system for transactions and returns efficiently.
- Partnered with team members to consistently meet and exceed daily sales goals.
- Addressed customer inquiries and complaints promptly, improving overall customer satisfaction.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Participated in training new staff on store procedures and policies.
- Ensured store cleanliness and compliance with safety standards regularly.
Sales Associate
Walmart
Oklahoma City
01.2021 - 02.2022
- Processed transactions accurately at the cash register.
- Assisted customers in locating products throughout the store.
- Provided product information and answered customer inquiries effectively.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Collaborated with team members to ensure a clean shopping environment.
- Trained new associates on customer service best practices and store policies.
- Managed inventory counts and reported discrepancies to management.
Coach
The summit martial arts
Oklahoma City
01.2017 - 05.2021
- Developed tailored training programs to enhance skill levels in martial arts classes.
- Led group sessions, fostering a positive and supportive training environment.
- Demonstrated techniques to enhance students' understanding and performance.
- Supervised daily activities, ensuring a safe and nurturing environment for children.
- Planned engaging educational activities to promote child development.
- Communicated regularly with parents to provide updates on children's progress and address needs.
- Implemented hygiene and safety protocols during meal times and play sessions.
- Organized age-appropriate games to foster social skills among children.
- Collaborated with team members to create a positive childcare atmosphere.
Education
Putnam City North Highschool
Oklahoma City, OKSkills
- Customer service
- Sales goal achievement
- Sales promotion
- Sales strategy adaptation
- Product knowledge
- Visual merchandising
- Product display
- Inventory management
- Cash handling
- Sales reporting
- Time management
- Attention to detail
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Adaptable availability
- Positive and professional
- Sales reporting
Timeline
Retail Sales Associate
Oncue Express
03.2024 - Current
Sales Associate
Walmart
01.2021 - 02.2022
Coach
The summit martial arts
01.2017 - 05.2021
Putnam City North Highschool