Joshua Pointer
Wausau
Summary
Experienced IT Help Desk professional skilled in technical support, issue resolution, and end-user assistance. Proficient in diagnosing and troubleshooting software, hardware, and network issues with a strong focus on customer service and communication. Knowledgeable in network configurations, system monitoring, and security protocols to ensure efficient and secure IT operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cyber Team Member
University of Maryland
04.2024 - 04.2025
- Actively participated in Capture the Flag (CTF) competitions, developing practical troubleshooting and problem-solving skills in a collaborative environment.
- Worked on real-world cybersecurity scenarios, identifying and mitigating vulnerabilities, which enhanced critical thinking and response efficiency in high-pressure situations.
- Fostered a competitive and team-oriented mindset essential for addressing complex IT issues.
Cybersecurity Intern
National Cyber League (NCL)
09.2024 - 12.2024
- Assisted in monitoring and analyzing network traffic to troubleshoot and resolve security incidents.
- Developed strong foundational skills in log analysis and threat detection, essential for troubleshooting and support roles.
Defense Travel System (DTS) Authorizing Official
Marine Corps
Iwakuni, Japan
09.2015 - 07.2019
- Provided help desk support by addressing security concerns, troubleshooting access issues, and resolving system discrepancies.
- Managed user accounts and supported end-users with financial and travel systems, ensuring compliance and security.
Education
Bachelors - Cybersecurity Technologies
University of Maryland
04.2025
Comptia Cysa -
10.2024
Google Cybersecurity Professional -
04.2024
Skills
- Technical Support & Troubleshooting
- Customer Service & Communication
- Operating Systems (Windows, macOS, Linux)
- Ticketing & Remote Support Systems
- Network Concepts (TCP/IP, DNS, DHCP)
- Firewall Configurations
- Network Monitoring & SIEM Tools
- Vulnerability Management
- IDS/IPS (Intrusion Detection/Prevention Systems)
- Identifying Vulnerabilities
Certification
- Google Cybersecurity Professional
- Comptia Cysa+
Websitesprofiles
LinkedIn, https://www.linkedin.com/in/joshua-pointer-130280184/
Timeline
Cybersecurity Intern
National Cyber League (NCL)
09.2024 - 12.2024
Cyber Team Member
University of Maryland
04.2024 - 04.2025
Defense Travel System (DTS) Authorizing Official
Marine Corps
09.2015 - 07.2019
Comptia Cysa -
Google Cybersecurity Professional -
Bachelors - Cybersecurity Technologies
University of Maryland