Solari Ann Browning
Houston
Summary
Experienced customer service professional with 8+ years in cross-functional collaboration, issue resolution, and stakeholder engagement. Skilled in delivering exceptional service, managing inquiries, and driving customer satisfaction through effective communication and proactive problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Member
R.M.G. Inc.
Houston, TX
02.2026 - Current
- Operated machinery to maintain production efficiency and meet daily output goals.
- Collaborated with team members to streamline workflows and enhance overall productivity.
- Conducted quality inspections to ensure compliance with safety and performance standards.
- Assisted in training new employees on operational procedures and equipment usage.
Senior Customer Support Specialist
Allied Vision Inc.
Houston, TX
01.2021 - 03.2025
- Assisted users with setup, troubleshooting, and inquiries for remote patient monitoring and telehealth platforms
- Collaborated with clinical, administrative, and IT teams to resolve customer issues and improve service delivery
- Organized customer feedback sessions and implemented process improvements that increased satisfaction scores by 25%
- Maintained thorough documentation of all customer interactions, ensuring full compliance with HIPAA regulations.
Customer Service Coordinator
Anthem Inc.
Houston, TX
08.2017 - 12.2020
- Delivered frontline support to patients and providers utilizing Epic EHR-integrated systems, ensuring seamless user experience and issue resolution
- Resolved billing and claims inquiries efficiently, ensuring timely and accurate outcomes
- Facilitated training sessions to enhance team communication and elevate customer service effectiveness
- Reduced response time by 30% through streamlined ticketing and escalation procedures
Education
Associate’s degree -
University of Houston-Downtown
High School Diploma - undefined
W.T. Hall Center for Education
Skills
- Customer Relationship Management (CRM)
- Communication & Active Listening
- Conflict Resolution & Empathy
- ServiceNow, Jira, Confluence, Azure DevOps
- HIPAA & Regulatory Compliance
- Documentation & Reporting (KPIs, OKRs)
- Technical Support & Troubleshooting
- Multichannel Support: Phone, Email, Chat
Certification
Professional Scrum Master I
Timeline
Team Member
R.M.G. Inc.
02.2026 - Current
Senior Customer Support Specialist
Allied Vision Inc.
01.2021 - 03.2025
Customer Service Coordinator
Anthem Inc.
08.2017 - 12.2020
High School Diploma - undefined
W.T. Hall Center for Education
Associate’s degree -
University of Houston-Downtown