Summary
Overview
Work History
Education
Skills
Timeline
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Trinity Bryce

Laramie,WY

Summary

Motivated professional with several years of experience, juggling multiple priorities to keep things running smoothly.

Overview

7
7
years of professional experience

Work History

Team Member

UW Catering & Events
Laramie, WY
08.2023 - Current
  • Coordinated team activities and delegated tasks to ensure efficient completion of events.
  • Trained newly hired employees.
  • Provided customer service support to ensure satisfaction.
  • Setting up all tables and food service areas with chairs, linens, and dishes.
  • Serving food to guests at events.
  • Cleaning up and tearing down the dining area by removing all tableware, linens, garbage, and furniture.

Customer Service Representative Manager

MidNite Solar
Seattle, WA
07.2020 - Current
  • Analyzed customer feedback to identify areas for improvement in service quality.
  • Developed and implemented customer service policies and procedures.
  • Trained new Customer Service Representatives on company protocols, products, and services.
  • Monitored team performance metrics to ensure adherence to SLAs.
  • Resolved escalated customer complaints promptly and professionally.
  • Participated in cross-functional projects as a representative of the Customer Service department.
  • Remotly oversaw daily operations of department through combination of careful planning and troubleshooting.

Assistant Manager

McDonald's
Callahan, Florida
03.2018 - 06.2023
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Served as a liaison between staff members and senior management personnel.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

High School Diploma -

West Nassau County High School
Callahan, FL
05-2023

Some College (No Degree) -

University of Wyoming
Laramie, WY

Skills

  • Policy administration
  • Microsoft Office expertise
  • Project Management
  • Customer Relationship Management (CRM)

Timeline

Team Member

UW Catering & Events
08.2023 - Current

Customer Service Representative Manager

MidNite Solar
07.2020 - Current

Assistant Manager

McDonald's
03.2018 - 06.2023

High School Diploma -

West Nassau County High School

Some College (No Degree) -

University of Wyoming

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Trinity Bryce