Trinity Bryce
Laramie,WY
Summary
Motivated professional with several years of experience, juggling multiple priorities to keep things running smoothly.
Overview
7
7
years of professional experience
Work History
Team Member
UW Catering & Events
Laramie, WY
08.2023 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of events.
- Trained newly hired employees.
- Provided customer service support to ensure satisfaction.
- Setting up all tables and food service areas with chairs, linens, and dishes.
- Serving food to guests at events.
- Cleaning up and tearing down the dining area by removing all tableware, linens, garbage, and furniture.
Customer Service Representative Manager
MidNite Solar
Seattle, WA
07.2020 - Current
- Analyzed customer feedback to identify areas for improvement in service quality.
- Developed and implemented customer service policies and procedures.
- Trained new Customer Service Representatives on company protocols, products, and services.
- Monitored team performance metrics to ensure adherence to SLAs.
- Resolved escalated customer complaints promptly and professionally.
- Participated in cross-functional projects as a representative of the Customer Service department.
- Remotly oversaw daily operations of department through combination of careful planning and troubleshooting.
Assistant Manager
McDonald's
Callahan, Florida
03.2018 - 06.2023
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Served as a liaison between staff members and senior management personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
West Nassau County High School
Callahan, FL05-2023
Some College (No Degree) -
University of Wyoming
Laramie, WYSkills
- Policy administration
- Microsoft Office expertise
- Project Management
- Customer Relationship Management (CRM)
Timeline
Team Member
UW Catering & Events
08.2023 - Current
Customer Service Representative Manager
MidNite Solar
07.2020 - Current
Assistant Manager
McDonald's
03.2018 - 06.2023
High School Diploma -
West Nassau County High School
Some College (No Degree) -
University of Wyoming