Joshua Ponce
Del Monte Fresh Produce
Miami,FL
1
Certification
15
years of professional experience
IT Asset Analyst supporting accurate inventory control, end-user hardware replacements, and vendor coordination. Manages procurement quotes, purchase orders, and invoice processing while working with stakeholders and helpdesk teams to align solutions with operational needs and business goals.
Work History
Analyst, IT Assets
3 Years 3 Months- Managed IT assets for end users and performed asset management tasks to maintain an accurate IT inventory.
- Collaborated with stakeholders to identify IT solutions aligning with their needs and enhancing operational efficiency.
- Negotiating with IT vendors for obtaining quotes and for following IT procurement standards and procedures.
- Coordinated with the help desk team to evaluate end user hardware and present replacement recommendations to senior leadership.
- Ensured that vendor and supplier invoices are submitted and payments were processed within the agreed upon net terms.
Quality Claims Coordinator
4 Years 10 Months- Reduced the open deduction claims of the assigned customers and regions by 30% year over year.
- Managed short paid invoices and claims for assigned customers, reconciling them within 60 days of payment received.
- Collaborated weekly with accounts receivable and sales departments of assigned customers to determine effective strategies for clearing and resolving short paid invoices.
- Performed weekly reconciliation of short paid invoices by submitting credit offset requests to the Accounts Receivable department.
- Prepared daily open deduction reports for the North American region, delivering side-by-side comparison analysis of figures across daily, weekly, monthly, quarterly, and yearly intervals.
Loss Mitigation Closing Specialists
6 Years 10 Months- Led efforts to streamline the modification closing process, converting from a manual/paper process over to an electronic method, and making the overall process more efficient.
- Directly processed changes to loan agreements according to the modified terms and lender guidelines with minimal errors and ensured accurate transfer of information.
- Managed pipeline of mortgage servicing system tasks, ensuring timely completion of all requests by month-end deadlines.
- Performed reconciliation functions for modification data elements, including incentive payments, unpaid principal balances, and principal and interest (PI) payment adjustments, enhancing data reliability.
- Conducted file audits to ensure 99% accuracy of GSE modification data prior to submission to the originator lender.
- Recognized by management and peers for outstanding customer service, leading to increased responsibilities and involvement in high-visibility projects.
- Key Achievements at Bayview Loan Servicing.
Education
Master of Science - Information Technology Management
Bachelor of Science in BA - Information Technology Management
Skills
IT asset management
Asset lifecycle management
Inventory management
Vendor negotiation
Data analysis
System analysis
Project management
Microsoft Office Suite
SysAid ticketing system
Troubleshooting
Analytical skills
Quality assurance
Critical thinking
Stakeholder collaboration
Financial reporting
Agile framework
Work Preference
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Open to relocation:
Yes
Minimum Desired Compensation
$70000/yr
Timeline
Analyst, IT Assets
Del Monte Fresh Produce
07.2023 - CurrentRead More
Quality Claims Coordinator
Del Monte Fresh Produce
09.2018 - 07.2023Read More
Loss Mitigation Closing Specialists
Bayview Loan Servicing
11.2011 - 09.2018Read More
Western Governors University
Master of Science from Information Technology Management
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Western Governors University
Bachelor of Science in BA from Information Technology Management
Read More