Joshua Portillo
Wantagh
Summary
Experienced with mobile technology sales, focusing on customer relationship management and product knowledge. Utilizes effective communication and problem-solving skills to enhance customer satisfaction and loyalty. Track record of collaborating with team members to achieve sales goals and adapt to market changes.
Overview
8
8
years of professional experience
Work History
Mobile Sales Expert
T-Mobile
01.2022 - Current
- Collaborated with team members to exceed monthly sales goals consistently.
- Achieved sales targets by staying updated on the latest mobile products and trends.
- Facilitated informative workshops for new mobile technology releases, increasing product knowledge among clientele.
- Developed tailored marketing strategies to drive foot traffic during promotional events successfully.
- Resolved customer issues professionally, ensuring timely escalation when necessary.
- Increased customer satisfaction by providing personalized mobile solutions and product recommendations.
- Managed high call volume efficiently, addressing inquiries promptly while maintaining attention to detail.
- Educated customers on device features, benefits, and proper usage for optimal results.
Cashier
Wendy's
01.2019 - 09.2025
- Worked flexible schedule and extra shifts to meet business needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Retail Sales Associate
CVS Pharmacy
02.2019 - 01.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Assistant Manager
Checkers Restaurant
06.2017 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
No Degree -
Suffolk County Community College
Brentwood, NY01-2035
Skills
- Goal oriented
- Client relationship building
- Brand awareness
- Upselling strategies
- Mobile device management
- Teamwork and collaboration
- Time management
- Honest and dependable
- Customer service
- Problem-solving abilities
- Strong communication and interpersonal skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Mobile Sales Expert
T-Mobile
01.2022 - Current
Retail Sales Associate
CVS Pharmacy
02.2019 - 01.2022
Cashier
Wendy's
01.2019 - 09.2025
Assistant Manager
Checkers Restaurant
06.2017 - 10.2019
No Degree -
Suffolk County Community College