Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joshua Posada

Sacramento,CA

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

17
17
years of professional experience

Work History

District Loss Prevention Supervisor

HomeGoods
Stockton, CA
01.2018 - Current
  • Multi-Unit Leadership
  • Ensured all loss prevention staff is trained on relevant policies and procedures related to their job functions.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our shrink mitigation and safety.
  • Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.
  • Conducted and maintained accurate records related to audits, investigations, and employee disciplinary actions taken in response to losses incurred.
  • Store Manager: January 2020 – September 2024
  • Assistant Store Manager: January 2020.

Assistant Store Manager of Operations

Sears Holding
Reno, NV
01.2016 - 01.2018
  • Ran operational excellence through: Key Business Decisions, Managing profitability and Metrics, VPC, EBETA, and Location Bound Score Card.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Coached and developed store associates through formal and informal interactions.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Manager of Public Safety

Renown Health
Reno, NV
07.2014 - 01.2016
  • Managed Team of 20-25 associates,
  • Strategic Scheduling, Delegation Skills, Customer Service
  • Interior and Exterior Patrol, and Maintaining Peace throughout hospital
  • Radio Efficiency, 10 Codes and Discreet codes, Restraint and Handcuff efficiency
  • Professional reporting, Attention to Details and Surroundings, Homicidal and Suicidal Watch, Professionalism, Verbal De-escalation, Escorts, Tactics, Bomb Threat, Fire, Elopement, Active Shooter, Massive Tragedy and Difficult Patient Training and Tactics, Time Management, Care flight Trained, CPR Trained, Trauma Standby, and Patient/Employee Protection.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.

Assistant Store Manager of Brand Central

Sears
Reno, NV
07.2008 - 07.2014
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Coached and developed store associates through formal and informal interactions.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Business Analysis, Grass Root Marketing
  • 12 Million Dollar Department: Specialty Sales
  • Cashier Manager: Sept 2012 - Feb 2013
  • Backroom Manager: Aug 2010 - Sept 2012
  • Loss Prevention Detective: July 2008 - Aug 2010

Education

Bachelor of Arts - Criminal Justice

University of Nevada - Reno
Reno, NV
06.2014

Associate of Arts - Criminal Justice, Business Management

Truckee Meadows Community College
Reno, NV
05.2012

OSHA, Forklift Certified, Level 2 Mechanics, RPD Summons, CPR Certified, OC sprayed Certified, STARR Certified, Handcuff and Restraints Certified -

Wooster High School
01.2008

Skills

  • Developing Talent and Effective Teams
  • Leading with Vision and Strategy
  • Business Acumen
  • Operational Excellence
  • De-Escalation Tactics
  • Customer Service / Relations
  • Talent Recruitment
  • Budgeting and Cost Control
  • Problem-Solving
  • Culture Development
  • Verbal and Written Communication
  • Security System Monitoring

References

  • Steven Alvarado: Store Manager: TJMaxx: (623) 256-4784
  • Ray Leal: Retired Reno Police Dept. Sergeant Phone: (775) 527-0006
  • Rochelle Onizuka: Store Manager: Homegoods: (925) 783-5084

Timeline

District Loss Prevention Supervisor

HomeGoods
01.2018 - Current

Assistant Store Manager of Operations

Sears Holding
01.2016 - 01.2018

Manager of Public Safety

Renown Health
07.2014 - 01.2016

Assistant Store Manager of Brand Central

Sears
07.2008 - 07.2014

Bachelor of Arts - Criminal Justice

University of Nevada - Reno

Associate of Arts - Criminal Justice, Business Management

Truckee Meadows Community College

OSHA, Forklift Certified, Level 2 Mechanics, RPD Summons, CPR Certified, OC sprayed Certified, STARR Certified, Handcuff and Restraints Certified -

Wooster High School

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