Joshua Poston
Lafayette ,LA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Home Depot
09.2019 - Current
- Supervised and evaluated staff of 100+ associates to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Managed workload and task demand between corporate guidelines and staff abilities.
Department Supervisor With Keys
Home Depot
10.2017 - 09.2019
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Flooring Sales Specialist
Home Depot
07.2017 - 10.2017
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Assisted customers with selecting appropriate floor types and styles.
Department Supervisor With Keys
Lowe's
03.2014 - 07.2017
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Education
High School Diploma -
Tara High School
Baton Rouge, LASkills
- Report Generation
- Hourly shift management
- Partnership Building
- Team Development
- Employee Training
- Project Management
- Customer Service Management
- Store Merchandising
- Store displays
Certification
- SIx Sigma White Belt Training
- Six Sigma White Belt - Retail Focus
- ASM Advanced Development
Timeline
Assistant Store Manager
Home Depot
09.2019 - Current
Department Supervisor With Keys
Home Depot
10.2017 - 09.2019
Flooring Sales Specialist
Home Depot
07.2017 - 10.2017
Department Supervisor With Keys
Lowe's
03.2014 - 07.2017
High School Diploma -
Tara High School
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