Joshua Powell
Avon,IN
Summary
Dynamic Solutions Consultant with proven expertise at UKG in technical requirement design and customer needs assessment. Successfully resolved escalated client issues and led process improvements as President Rep of the HR champions team. Adept at software implementation, fostering collaboration, and driving impactful results in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Solutions Consultant II
UKG
12.2024 - Current
- Lead the Ready Launch team in CSAT scores
- Advised peer HR SCs with client/configuration issues
- Took over and resolved escalated clients from other teams
- Participated as President Rep of the HR champions team, driving discussion on changes to our processes/documentation
Solutions Consultant I
UKG
08.2022 - 12.2024
- Participated in the Ramp program under Julie Edwards
- Through the Elevate program, I collaborated and provided support to my fellow trainees
Education
Bachelor of Science - Informatics
Indiana University East
Richmond, IN12-2021
Skills
- Technical requirement design
- Software implementation
- Customer needs assessment
- Product knowledge
Timeline
Solutions Consultant II
UKG
12.2024 - Current
Solutions Consultant I
UKG
08.2022 - 12.2024
Bachelor of Science - Informatics
Indiana University East
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